"like talking in a vaccuum. No understanding of anything you can tell them while chating online or by phone. Simply put they are robots pretending to be humans"
"I want to thank April M. with a recent billing issue I had, She listened and resolved the issue through chat. Sprint has always had great customer service That is why I have stayed with them from the time they started in Kansas City."
"I don’t usually do any negative reviews; but Sprint definitely needs one. Terrible customer service, bad connection, and bill increased month by month. Every time I would call in to check on the bill they were not able to explain “why” the bill increased. Will never get service with them nor will I recommend them.
Alejandra "
"The worse company I have ever had I been a customer for four year and they still from their clients, they over charge me every month and my monthly bill is always higher than usual. They haven’t help me at all with my situation and not even due to the COVID-19 had offer any assistance in order to lower my payment it’s amount ridiculous how pricey they can be and if you don’t monitor your bills they will still from anyone. Don’t recommend for no one. "
"I was blatantly lied to. RIPPED OFF. Stuck in a two year contract now. Horrible reception. Biggest consumer mistake I have ever made, and no one can hold this godawful corporation responsible. "
"My customer service is AMAZING!! Maria is by far the best customer service person I have at the pleasure of encountering. I call before I go in because she goes above a good employee exemplifies. I am not excluding the other team members in the store. It is simply Maria's knowledge and ability to quickly learn the new products as they come into the store that makes me keep coming back. If I call and need help she tells me to come in and we can look. Maria is an asset to the company.
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"I just want Sprint customers to be VERY careful and aware that they are notorious for taking unauthorized charges out of your account, and they'll do it over and over and over until you figure it out.
I purchased a phone in 2014 and did the two year payment plan, so there is a subsidized phone charge every month for 24 months that is supposed to be there. In my case (and based on my research MANY others) they continued taking this charge out of my bank account for almost 40 extra months. Because by the time the 24 months hit, I was so used to having the bill be a certain amount, I totally forgot to check that they stopped taking this money from my bank. It wasn't until a deep dive a few months ago that I "accidentally" figured out that they had continued taking out these fees. I was livid. They tried to say that because I didn't find out they were taking unauthorized charges that I was therefore authorizing them to take my money. WHAT?!
Anyway, they tried to say it was just a glitch on my phone's account, but my husband purchased a phone one year later, and they did the same exact thing. I've read many accounts of similar issues, so I can see the problem runs rampant. I imagine to date they've likely made millions of dollars off this across the many customers they've had.
The lesson here is you MUST babysit Sprint, and make sure every bill and every charge is accurate. Our total of unauthorized charges over the years amounted to over $700, and in the end, after much back and forth, and climbing the ladder of management, they FINALLY issued a check to my bank account in the full amount.
First they offered me a $250 bill credit. Next they offered me a $480 bill credit. Then they offered something in between. I was assertive but not angry and said since they took the money from my account, my bank account is where the money needed to be returned. Eventually they did agree, so I'm here to let you know to babysit what they're charging you, and when they start offering partial restitution, be careful what you settle for. Just remain calm but assertive.
A fact worth noting is that even though they have it somewhere in their paperwork that if you don't find the mess-up soon enough, they somehow get to keep this money (nothing more than cheating you out of money in my opinion) - when they take unauthorized fees from your account no matter how short or long they do it, it is STEALING. Stealing is taking something with no intent to return it, so when they refuse to repay what they incorrectly took, they have effectively stolen. "
"I had been with Sprint in the past, so when I decided to activate an old cellphone, it made sense that I would stop in to a nearby Sprint store and sign up for service with them.
I specifically told the woman I wanted the cheapest plan they had. All I need is emergency phone service... a way to call someone if my car should stall on the side of the road. I got my phone activated, and I went on my way.
I received a bill in the mail yesterday, just days after activating service. My bill is nearly $90! I had been signed up for a call phone plan that will cost me OVER $80/month!! Why would anyone pay that kind of money for basic, emergency phone service? Metro plans begin at $30, including tax and fees. Mint Mobile has $25 plans. I was never told what I would be paying per month. This should have been disclosed when I signed up for service.
Even though Sprint has a 30-day money back guarantee policy, I have not been able to get my $30+ activation fee refunded. Yesterday I went in-person back to the Sprint store where I signed up for service. I was told immediately that refunds could not be issued in-store. The online chat assures me that I have to go into a Sprint store to get a refund. I would definitely recommend doing business with another company. I have found Sprint employees to be dishonest and incompetent.
Steer clear of Sprint. There are so many other cellphone companies out there nowadays. There is no reason to pay nearly $90 per month for simple cellphone service. There is no reason to not be told, upfront, how much your bill will be each month. If I had been told upfront, I would have never signed up for service. Of course I will never receive a refund, either. A total waste of time and money!!!"
"Poor Customer Service, Poor Reception, Poor Network. Failure to follow up with me after I spent over 20 minutes explaining the following issues, billing, poor reception, dropped calls and troubleshooting. After a week and half I called back to follow up and was told the phones were not switched to the 6 month plan so we can keep the phone. The agent said she updated the plan and backdated to September and the 6th payment will be in February 2020 along with a credit."
"I have been with Sprint for 17+ years and overall it has been good until 4 months ago. My phone/network stopped working at my home (where I have lived for 4+ years) and they can not figure out why.Dropped calls, text messages not working or sending 3-5 times of same text while on my end it says not delivered, people calling me but going straight to voicemail, trying to make calls but unable to. Everything is failing. Upgraded to new phone thinking maybe it was the phone. Not so much. For the last 8 weeks I have been dealing with this non stop trying to be patient while they were figure it out and fix the problem.Walked to them multiple times a week. I have talked to at least 10-15 people from customer service, tech support, manager at Sprint store. Did all sorts of tests, reset many things, got a magic box to boost signal(a box that never worked or came online regardless of many troubleshooting with tech support). Nothing. Now, when I have to cancel for no coverage since I have no other options ( they agree they can't fix), they are putting it on me saying I have 16 months in contract, even if I tried to cancel before my 30 day guarantee went out, but they kept saying to try new things before we can do so. All back us is on my account. They made me believe the problem will be fixed and tried to "save me" since I have been with them for so long. Like a fool, since I have been so loyal to them, I believe they will be able to fix problem. Now it is my fault and responsible for a contract they are not living up to, which I would understand if I had coverage, but they can't figure out why I don't. I have been on the phone with them when I dropped the calls, or they tried to call/text and didn't work. All within my grace period. Now it doesn't matter, they want me to pay for the next 16 months for a service that DOES NOT WORK anymore. A contract goes both ways: pay for it while you are getting the service promised, or let me out of contract that I signed 6 weeks ago thinking new phone will work better, but have complained about it since day 1. Have all the back up with then, they agree it's weird/bs and been dealing with this for a while but they refuse to help me. Very disappointing after 17+ years with them. You would think loyalty would go a lot further but not so much. Been an advocate for Sprint for years, and now I am getting punished for my loyalty and being tricked in believing my problem would be fixed. Shame on you Sprint and your customer service. Your retention people said they will take care of it, tech said they will help me, they didn't, now you want me to pay for a service that DOES NOT work for the next 16 months because you can't fix your crappy service issue. "
"I was with sprint for 10 years me and my son . My phone got hacked and 3 more phones where on the account . They told me it was my husband that ordered the phones and in not married never have been . Then they took out 1,700.00 dollars from my bank account and and felt me with -500 dollars in my bank . "
"I was told for over 3 weeks that I was getting a refund for an inconvenience fee back on my bank card after an sprint employee told me I wouldn’t be charged activation fees and I was charged for them. Sprint gave me credit for the activation fees and I was told by several people over the 3 week period “rest assured” your money will be back on your bank card within 72 hours. It wasn’t and when I spoke to sprint over the phone just today I explained I had proof including (emails,chats, I even spoke over the phone and was told AGAIN the money will be on there 100% and don’t worry!!) Ha ha funny because then she ended up saying she didn’t believe me even though I had proof of being told over and over again and even if she could help me she wouldn’t!! Rest assured sprint: As soon as possible I plan on going to T-Mobile especially after this terrible, awful and despicable treatment!! "
"We originally signed up with Sprint through the Wireless Advocates kiosk in Costco. We were extremely dissatisfied with their coverage, so we cancelled their service within the 14 day time frame and returned the 3 devices to Costco a week or so later. Fast forward a couple of weeks - when I checked my credit card charges online, I saw a charge for $ 2429.35 from Sprint. They billed us for the phones we returned! 2 weeks and 3 LOOONNNGGGG phone calls later, we are still waiting to be refunded. Each time, we have been reassured that we would be refunded within 3-5 business days, and that we would receive notifications/follow up calls/emails/texts from management. Nope. Today while waiting on hold to speak to a supervisor - again - the call was disconnected. I am done. I will be filing a dispute with my credit card co."
"SPRINT IS THE WORST WORST WORST COMPANY. Do not in any way think about signing up for their services. They will rob you if you set up auto p"
"This is about the Sprint Corporate Store at 363 N. State St. in Westerville, Ohio.
What I came into the Sprint store was to transfer my Sprint phone number into a new phone that I received. I didn’t anticipate this being a terribly large problem since I’ve done this several times before. My new phone wasn’t compatible with my old SIM card, so I was told to go to this Sprint corporate store to receive a new SIM (for which I was already credited) and have them transfer the old number to it. This has happened before on several of my upgrades in the past, so I didn’t mind. The person behind the counter—African American, in his early 20s (most likely), braided hair, fairly tall and rangy so that you can avoid him—_seemed_ to understand my problem and began to resolve my issue. He checked for compatibility and went into the back, reappearing with a stack of SIM cards; so far, what I expected and what the online technician told me to expect the evening prior.
He then informed me that I would have to pay for a new line so that he could attach the new SIM. That was a contradiction in my past experience and what the technician had told me, so I queried to make sure I understood what he was saying, and informed him that his information ran contrary to knowledge gleaned in the past. He re-iterated the same information, saying it was the “only way” I could move forward, which, understandably, I wasn’t necessarily willing to do. It could have been possible to get the new line and cancel the old one, and so as long as I wasn’t charged any differently, it would make this transparent to me from a cost basis. He re-iterated the problem from his perspective, but, again, this ran contrary to everything in my experience up to this point. Well, what if we call someone higher up that might be able to give us a definitive answer OR work around the problem by giving me a new line and cancelling the old one with no cost detriment to me (I don’t care about the corporate logistics of this issue, I just want it resolved)?
Rest of the Story Here:
https://docs.google.com/document/d/1yD35Fp2RM90ckjUopOqY-b1_C0dBrIaZbzIpDaVST9c/edit?usp=sharing
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