"There are no instructions with this pen until you figure out how to open it and put the drive into your computer. I called for help and they said to unscrew the bottom part but I accidentally unscrewed the "writing" part of the pen, and then it fell apart in my hand. I told Justin "it looks like it just broke" and he said they would not take it back because I broke it. The pen is flimsy, and you can buy the same quality pen for $39. I thought paying $159 I would get quality - I did not. There customer service is poor. I will not buy from them again. I do not recommend them at all. They say you have to return it in 7 days, but they count the days it takes to mail it to you. That is very unfair."

"I'll start off by giving credit to the guys at spy cameras.com for giving great phone tech support and trying to be helpful. They were very good at helping me return the first defective camera I ordered and helping me to set up a replacement camera. My complaint is about the product. I purchased two weatherproof outdoor security cams at separate times. Both were installed under a porch roof. Admittedly, they still got plenty of rain on them when our south Florida rainy season blew in but I was surprised when one quit working due to being filled with water. That's not weatherproof! I returned the camera for repair or replacement. They didn't want to honor the warranty because they had no way of telling if the returned camera was the earlier or later purchase and the earlier purchase would have been out of warranty. I guess that means neither camera will be covered under warranty. And a $250 weatherproof camera shouldn't be susceptible to rain. They suggested that I might have dropped it in water - that's how much rain was in it. Very disappointed to spend that much money on a weatherproof camera, not to mention the hassle of installation and the cost of return shipping, only to be told that they can't honor the warranty because they don't have anyway of telling the two purchases apart."

"A specialist was extremely helpful over the phone explaining the products. Fast and accurate shipment recieved 3 business days later. "

"JCT-820SDGQ Clock Radio All-In-One Camera-With Recorder
I have to admit, this camera is GREAT! Tested it out, got the UPGRADE on it, and now it's time to put it to use. I would recommend this company to anyone looking for convert cameras. I WILL BE ORDERING AGAIN FROM SCS!"

"Hey Guys,
If you are interested great technology, better tech support (Tony), spycameras/scs Enterprises is your stop. I purchased a wifi AC/ Unit, it is motion detectable, and works perfectly for my needs. I have searched the industry for like products and stores, have spoken to many. I will make all of my repeat purchases from Tony at the Spy Camera shop each time. Do yourself a favor and start with them for your inquiries and then shop and you will find out that they are the best!
Regards,
Harry Tr"

"You are just not going to believe how great this spy-pen-video camera is. The resolution and sound quality is video perfect. I purchased it because I had a very bad experience with a used car salesman and with this gem of a spy toy, it won't happen again, cause I'll plaster the video all over the internet if they don't follow through on their promises. "

"some of the best prices I could find; great customer service!"

"This wristwatch video camera I bought from SCS is unbelieveably good-it even has a night vision feature. Josh and Anthony know their stuff too. I have called them with some minor questions and they almost instantly solved my problem over the phone. If you are looking for serious (not toy) surveillance equipment-you cannot go wrong with these guys-they are the best. Did I say how awesome this watch is!! Great job guys-keep up the excellent job. "

"Professional, courteous, and extremely knowledgeable. I ordered a few pinhole cameras and questioned whether they would work on my specific dvr. They reviewed my order and replied immediately with detailed explanation on how it all works. Top rate."

"Good service, knowledgeable and responsive staff. They took time with me to make sure I got the product that I needed. Quick - I got my product within a few days."

"I ordered a couple of wifi cameras and they work great. The customer support was top notch and I could not be happier."

"The product arrived without delay. The set-up was a bit difficult for me on my own with my particular modem/router combination, but customer service was on it. Email responses were prompt and detailed. When I needed more help, I called for live support. They were polite, thorough, and made sure I was satisfied before suggesting I give them a call if ever I need further help. An overall very solid experience..."

"Very clear website with detailed information and many custom options/configurations on camera/lens combinations.
Easy ordering process and fast delivery."

"Very satisfied with the product and the customer service is much better then you would imagine from any dealer. I would definietly use them in the future for any camera needs! 10 star!!!"

"These guys are AWESOME!!! They are very helpful. I called them for some advice, they directed me to EXACTLY what i was looking for. On top of that, i dropped the call (bad cell phone reception) they called me back! Great customer service. Already planning my next order!"