"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The furniture I got 2 years again started to rip off at the seam when contacted they replaced with the original price. Offcourse that’s no longer at the same price now but still better than nothing. Would definitely suggest for purchases."
"I sent my computer in for a broken hinge it was repaired in two days once it was delivered"
"Very prompt and satisfactory."
"Patient, knowledgeable, helpful."
"I really recommend AllState 'cause they helped me and solved my problem, thanks "
"it was great and fast. I was completely happy with it. "
"Excellent experience, fast and easy"
"My initial interactions with Allstate (Square Trade), were very friendly, professional and helpful. They explained the process to replace my broken phone. In fact, they sent me the replacement phone over night (after paying the $129 deductible on my phone). Sadly, that phone did not work either. After calling them about THIS phone, they explained the 'procedure' for sending the phone back. I needed to have someone look at it and render it 'beyond economic repair'. This was done. Again, VERY nice customer service. When I asked if they were refunding the $129 deductible for the phones, I was told that was a processing fee, but that they would send me the replacement cost of my original phone where I could purchase one myself.
After pleading my case with a Square Trade CS manager, they agreed to refund the $129 deductable as well as the replacement cost. I must say that I was pleasantly surprised at the resolution of my claim.
"
"Handled very well and totally professional "
"The service is great! I received a quick response. And the replacement was received in a timely manner.
Thanks. "
"Front screen was cracked badly. Couldn't access most phone features.
Repair was expedited easily and quickly by Allstate. The repair was done same day by a local shop (CPR). Monthly subscription first is reasonable. Deductible was fair. Great to have the peace of mind. "
"Our LG Washer began leaking and would not stop until we turned off the water supply. We contacted Allstate / Square Trade and they made arrangements for a technician to come out and diagnose (maybe repair) the problem. He found the cause and noted that the leak had damaged other parts of the washer as well - he reported it to Square Trade to await the next steps. It all took place shortly before Christmas and during the holidays (we also had travel plans to visit my wife's family) so timing was critical. Anyway, before we had returned Square Trade had analyzed the situation and notified us we would be refunded the cost of the washing machine because the washer was considered irreparable.
We were not expecting that! That was terrific! We have since bought a new LG washer from Costco along with another product insurance plan from Allstate. We are hopeful (and confident - the washer got high marks from Consumer Reports and Wire-Cutter) that nothing will go wrong with this new washer. But we know that if something does go wrong, we're covered!"
"Allstate made the process very simple which was much appreciated. My claim was resolved in a timely manner. Overall, I had a very good experience. :-)"
"The experience was very good. Everyone I spoke with in customer service was positive and they were very helpful. The iPad was repaired and is working just fine."
"Ship quickly and fixed and returned as quick"
A rep from Allstate Protection Plans, Reviewer2582780679, has responded:
“Hello Reviewer818469780,
We are sorry for any inconvenience you experienced with your recent claim.
Squaretrade does our best to provide clear descriptions of our protection plans at the time of purchase. This is also why we provide access to our plans via our website and mobile app, as this can also be used to verify protection plan details such as your coverage type or deductible. We also provide full refunds for most plans within the first 30 days of purchase to ensure customers purchased the desired protection.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
HG
”