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Product & services pricing
4.37/5
Chance of future purchase:
4.48/5
Shipping & packaging:
4.47/5
Customer service:
4.35/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
5/5

2023-11-13

knowledgeable and helpful

"The agent was able to answer my questions and put me at ease."


Verified
5/5

2023-11-13

Quick and Easy Booking- -Travelex vs Berkshire was confusing.

"Comparing travel insurance providers was easy, except for two companies. Booking was quick and easy. Reading the reviews helped me a lot. The confusion was, understanding the ratings, when comparing Travelex to Berkshire Hathway. Berkshire Hathaway is the underwriter for Travelex Insurance. However, when comparing companies, Travelex had a much better rating and reviews than the Berkshire Hathaway company. If the claims for Travelex are going through Berkshire, I would have expected similar ratings. For my trip, I could have received MORE in coverage for less money, by using Berkshire, however based solely on the Squaremouth ratings, I went with Travelex, although I got less coverage and paid more. Additionally, when I googled various sites, Travelex was recommended more often than the underwriter, Berkshire. "

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Verified
4/5

2023-11-13

Just purchase policy

"Just purchased policy based on recommendations of SM"


Verified
5/5

2023-11-13

"Cindy was excellent and so helpful, I will definitely call and ask to speak to her and hep me figure out every!"

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Verified
4/5

2023-11-12

travel insurance purchase

"The options that were available were good. I am going with a relative from a different state. I was planning to buy the same policy that she had researched, but it was going to cost me almost double because I live in NJ and she was from FL.
It was easy to compare and buy the policy. I hope that I do not need to use it, but I have no idea of how easy it is to file a claim and get reimbursed.
"


Verified
5/5

2023-11-12

Excellent customer service by telephone.

"Not only were my technical questions answered, the agent was very helpful in helping me find a policy that served my particular needs."

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Verified
5/5

2023-11-11

Travel insurance

"Customer service was very helpful"

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Verified
5/5

2023-11-11

Easy to compare travel insurance offers

"I wanted to purchase travel insurance. I went to the most recent Forbes article, and when I clicked on "Get a quote", it took me to Squaremouth. The website is well designed. It was easy to compare both coverages and rates. Then when I made my selection, it was very easy to pay and get my insurance."

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Verified
5/5

2023-11-11

Remarkable! Unbelievable Service, kindness and knowledge!

"Dreaded buying insurance for our pending trip. We won’t again
Tim was our fantastic agent. He carefully explained policies and reviewed our needs.
He took his time and genuinely cared. We are overwhelmed and will highly recommend your company and Tim to all we know.
Please recognize this very special agent He is a major credit to your company!
"

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Verified
5/5

2023-11-11

A very helpful tool that is so easy to use!

"I have purchased several insurance policies through Squaremouth and find the software extremely helpful and easy to use!"

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Verified
5/5

2023-11-11

Efficient service

"Communication and details provided were well received and appreciated."

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Verified
5/5

2023-11-11

Great customer service experience!

"I had trouble finding what I was looking for on the website and the customer service rep answered all of my questions and got me signed up for cruise insurance. She was really sharp and professional. I left a complementary voicemail with her manager, Angela."

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Verified
5/5

2023-11-11

Great service!

"Very helpful, pleasant staff on the phone. Made it easy to understand policy.
Thank you!
"

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Verified
5/5

2023-11-11

Excellent & Informative Customer Service

"James was outstanding - listened carefully, explained things thoroughly, brought up nuances in coverage that were important, and helped me come up with a plan.
Really appreciate his time, knowledge and assistance.
"

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Verified
5/5

2023-11-10

great service

"The agent was very polite and knowledgeable."

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