"There was no clear shipping address confirmation step at the point of ordering, so they shipped to an old out-of-state address. I contacted them immediately (2 minutes) after I detected the error and they said they couldn't cancel the order or change the address. This was DAYS before they actually shipped the package. They said they couldn't do anything and to contact the shipper (DHL). Their systems are completely automated with no mitigation options, so I just had to let it happen. The shipper (DHL) said they couldn't do anything either. So it was shipped to the wrong address and lost. Horrible systems, horrible customer service. Avoid."
"Sells child sized masks and hides behind it's a charity item you can't return it. If I wanted to donate to a charity for nothing I would have done so. Contacted by horrible support. Really wish I seen these reviews before buying crappy product."
"Wish I had read reviews before ordering and paying well over the odds for delivery. Very mis leading delivery times. Fathers Day gift has not arrived in time. Very poor and will never order again. "
"Update: have finally received an email on the broken product being shipped. However, still have heard anything on my other 3 orders.
I have place 4 consecutive orders with Star Trek Shop. one order has been delivered and is damaged, (see photo). I have emailed customer service multiple times and have not heard anything on how to obtain a replacement or refund. I have also not heard anything on my 3 other orders. The site mentions a window of when I should receive a notification when shipped. I am now 5 days outside of that window. I have emailed customer service about this as well and have not heard anything. This is borderline theft by receipt of payment for goods not rendered. My next step is to reach out to my States Attorney for assistance in obtaining a refund or the goods originally purchase in operable order."
"Hi ,
Their products are low quality , I bought a pickard mug and very quickly it started fading, and chipping,
The handle broke off from normal use.
When I tried to contact their support, they simply gave me the regular discount / coupon that is freely available on their site,
I tried to reason with them through several emails but I guess customer satisfaction is a joke to them.
I am still open for a remedy from Star Trek Shop "
"a) The occurence of the holiday season seemed to take those ppl by surprise which is weird if you run a store. How is it not possible to have a couple of T-Shirts printed in a matter of 6 weeks?
b) Shipping notifications and order display in shop contain no useful tracking information.
This is not the future I was looking for"
"Everything seemed fine at first but then I couldn't track the order online. The parcel has still not been received. After several attempts to contact the site via their online form I finally received a response saying that they apologise for the delay in responding and to let them know if there is still an issue. Not only was I frustrated with the issue itself but now with the appalling customer service."
"I ordered from this site before Christmas because the phone agent informed me that I would receive a free star trek stocking with my order. They told me they were out of stock at the moment but that it would be sent shortly when they got more in. I contacted them when I received my order and asked again, they again informed me that I would get the stocking soon. Two weeks later I get an email and they inform me they have cancelled the order for my gift. I told them about what happened . After 2 more weeks they wrote me back and said basically oops, sorry, tough luck. Refused to help in any way even though they enticed me to make a purchase on the premise of a lie. Bait and Switch people - do not buy from them, they are dishonest and have the poorest customer service I have seen in a long time. "
"I placed my order on 03/21/2014. I immediately got a confirmation email which was nice. Fast forward two weeks, still no shirt, still no "your order has shipped" email. There is no phone number for them so I had to submit a ticket via their website. Four days later I get a response, they claimed it got delayed in processing and will get it out ASAP. Magically, 11 hours later, I finally get the "your order has shipped" email. Fast forward 4 more days... no shirt yet. I open up my account screen and check the provided tracking number, it's not a valid USPS tracking number! I open yet another ticket advising that the tracking number provided is wrong and what is the correct one, their response? I kid you not, "Thank you for your email. Your patience and understanding are greatly appreciated! If you need any further assistance, please let us know." No correct tracking number, no "sorry about that here's the right one, just a canned response. Luckily a few days later, some 21 days after I placed my order, I receive the single t-shirt I ordered.
The quality of the shirt? It's literally a Hane's Underwear t-shirt with a screen printed image on the front. The shirt is so thin you can see through it, it was meant by Hane's to be an undershirt!
Complete and utter failure from start till finish. I'm very surprised Star Trek lets them use their name with service and quality like this!"