"On 9/24/04 I ordered a Nikon Coolpix 3200, using 2 day delivery. Ten minutes after I placed my order someone from Starlightcameras.com called to confirm my order, which I did. Then immediately he started explaining I needed a certain type of battery for this camera, with a price of $79, within 3 minutes the price went down to $49 (first clue there was something fishy). I refused to purchase the battery, he then tried to sell me an extended warranty, I also refused. My item should have arrived on Tues. 9/28/04..it did not. I called them on 9/29/04 to ask where my camera was, I was asked very rudely, "Was your credit card charged?" I said I didn't know...he stated "call your credit card company to see and then call me back", which I did (my credit card was not charged). I asked why this was not processed, he stated "it wasn't available". I said why was I not notified, he was very rude and said "not my problem", I asked if he was an owner, he said "kind of", I said what is your name, he said "Dick", I said and does Dick have a last name, he said "Cheney", I said "very funny", but I would like to know what happened to my order, he hung up on me. I called my credit card company back with concerns I had given them my cc#, they advised me to cancel my card and they would issue a new one. DO NOT BUY FROM THIS SITE!"

"They automatically canceled my order without properly informing me. When I called Customer Service the man I spoke with was very rude and insulting, refused to let me speak with a manager or to give me their business license number and threatened to hang up on me several times. He finally claimed they were out of stock and hung up. I called the company back and this time requested to speak to a Sales guy from whom I asked to purchase the same camera model. He claimed they were in stock, until I told him my order had been cancelled because they were out of stock. Don't know what's going on here, but I will NEVER do business with this company again."

"This was the worst experience with an online retailer that I have ever had. The customer service was appalling. I was hung up on once, put on hold several times, and finally transferred to some jerk who wanted to just sell me accessories that I didn't want. When I told him that I didn't want the extra batteries, he told me that they were out of the product and that he was going to cancel my order. That was probably the best part of the conversation because I do not ever want to deal with this company again. I tried to email the company to give them a chance to explain but surprisingly enough, the two email addresses bounce the mail back. "

"Do NOT buy from starlight cameras! They have cheap camera prices, but they will not sell the camera alone. If you do not agree to buy their overpriced accessories, you will never see your camera. I ordered my camera on their website and you have to call to confirm. When I called and told them that I already owned the accessories, he said "you'll love your camera, I have the same one." When I didn't receive my camera, I called and was hung up on three times when I told them that I only purchased a camera no accessories. Any positive review of these people must be from people who purchased their overpriced accessories. BEWARE of this seller! I am filing a claim on with the better business bureau."

"I went to their site and ordered the Canon ZR90 for the unbelievable price of $318, minus $10 if I used a Discover card. They called me the next day and said that because of credit card fraud the credit card company wanted them to contact each online customer personally. He said what a beautiful camera it was and how he had one and how great it was and how pleased I would be with it. He then said that I had not ordered a battery with it. He then asked me what battery I wanted, the 2 hour or the 4 hour. I told him I didn't want an extra battery that I would use the one that came with it. He pestered me a couple more times about the battery, and when I would not give in, he rudely said that the camera wasn't in stock and that he canceled my order then he hung up without even waiting for a reply from me! I called back and went to sales and told the guy that answered that "James" had told me the camera was not in stock and this guy said " That camera isn't in stock. We don't take back orders, so what's the problem?", I asked him if they would be getting more in and he said "We don't have it, so that's it, forget about it!" then he hung up the phone on me!

I woulnd't buy ANYTHING from these bums no matter what the price and if it was indeed "available". The website shows all the accessories as either in-stock or out of stock, but it doesn't mention any stock levels on the cameras."

"I found this company through a Price Comparison site. Their price for the Olympus C-5060 was very low, but the ad stated it was a "Fourth of July" sale.

I purchased the item online, but when I received the email about my order, it stated I must call to confirm.

I called and was connected to a rude salesman who tried to talk me into purchasing additional items for the Olympus C-5060 camera. When I explained I did not need another memory card, and that I did not want to get another proprietary battery at this time, he got angry and said:

"Your order is cancelled. You're wasting my time. Get off my phone line."

If you purchase items from this company, I wish you luck if you ever need any customer service.

"

"I tend to think that I am a pretty good shopper and I always shop around to get the best price. This is how I came across the "good deal" on StarLight camera.
But unfortunately I have had some serious doubts about my order I placed with StarLight photo. I ordered my camera well over 11 weeks ago (March 16th) and still no camera.
And just like the other people who have placed their comments on here, I didn't buy any of their expensive accessories so I am treated differently when I call to inquire about it every week. One of the first questions they ask is "did you order anything else with it" which makes you believe that if you had you would see the camera a lot faster. Why else would they ask that question??
They claim the camera has been discontinued by the manufacturer (Olympus C-750) therefore it is difficult to get in. I wonder how true this is and if I will ever see the camera??
Unfortunately I did give them my credit card number and I would like to cancel my order but I know they will slam me with cancelation fees. I really want this camera and I would like to have faith in the company, but never in my life have I waited two and a half months to get a product in.
I guess it would make me feel better if they called or e-mailed me to assure me that it is still coming and at least apologize for the delay, but instead we are treated rudely just for inquiring when it will be shipped.
After going to Street Prices website forum & this review forum I got even more nervous because how could so many people complain if it wasn't true that they are out to take advantage of people??
I also e-mailed them at the e-mail addresses listed along with some other ones I came across and nobody ever replies.
Waiting patiently and anxiously awaiting my new camera........ call me a dreamer, but I am still hoping to get it.
If you do work with StarLight camera and get this message and send my camera within the next several days, I will be sure to remit another comment saying that even though it took awhile, you did indeed honor your price and ship the product.
"

"bad news dudes these guys are a rip off and rude to boot. luckily I cancilled when i got the old bait and switch con. its pretty obvious but they must make money doing it, which means they must realy @%!# the innocent hearted unsuspecting. these people are evil-doers! Im about to go nuk-u-lar on their arses!"

"I have never recieved the product I ordered. I have cancelled my credit I card so that it will not be processed. I have attempted to contact the company several times via both phone and email. Yahoo should be ashamed of working with such a disreputable company. I addition I have filed a complaint with the BBB. Please cancel this order."

"The service is awful. I still haven't received the Minolta diMAGE Z1 that I ordered. I ordered it at about the 17th of April, and here it is a month later and I still haven't received it. When I first ordered it there was a slot for my phone number, but I don't like putting my phone number online, so I left it with just some slashes in it so it would let me order w/o putting my # in. Well, I didn't know that I had to talk to them on the phone to 'confirm' my order. They never told me that or said it anywhere on their site. So a couple weeks after that I decided to call to see what was going on, because I never received any e-mail or anything after ordering my camera. They then confirmed it and asked me if I wanted to buy any accessories, I declined and told them I had everything I needed. That was it and they told me they would ship it in 1 to 2 days. Well, a couple weeks after that, I still hadn't received my camera, so I called them again. The salesman rudely told me that I needed an order number, which I didn't need the first time I called, so that seemed strange. So he said he couldn't help me w/o my order number. So I went online to the site to see if there was any way that I could find my 'order number' there was nothing, and I had never gotten one after I ordered the camera. So then a couple days later I called again to see if they would tell me anything w/o an order number, and they did. They told me that it was back ordered. They didn't really seem to be sure of how long it would be, they said kind of generally, 2 weeks. On the website it doesn't say that it's out of stock, back ordered, or anything. I think that's very misleading. So, needless to say, I'm still waiting for the camera, seriously considering cancelling my order, and very dissastisfied with the company and their website. Do not buy from this site just because it has low prices, they're a HORRIBLE choice, and unfortunately, I didn't know better. So save yourself time and just buy somewhere else."

"Just telephoned them to check our order status, we ordered a sony dcr-pc105 last weekend. The man on the phone was incredibly rude and told me that the camera was 'back ordered', when I asked how long for he said 'your guess is as good as mine' in a very insolent manner. We have called back to cancel this order as he could give me no indication of a delivery date, number of weeks or months. I am disgusted with the appalling level of service and we regret trying to get a good deal. Do not use this company."

"I tried to purchase a Sony DVD camcorder on line from starlight. The order went through and said call to confirm. The price was over $100 less than anywhere else.

When I called, the salesman had trouble finding the order, then started talking about batteries. The battery they include with the camera lasts only 20 mins. He suggested they had great deals if you buy the battery with the camera. When I said I would stick with the standard battery he said - direct quote "I don't have time for you, your order will ship in seven weeks." I told him to cancel the order. "You can't, next time think with your head". Unbelievable. These guys should be out of business."

"My experience much like others-person was rude and cursed at me on phone when declined very expensive accessories. Order was cancelled. Anyone writing a positive review much has purchased the accessories because I don't think they are nice to you if you don't. BUYER BEWARE!! This is a very bad company and deserve to go out of business."

"Very bad. All the negative reviews are true. Their prices are only for bait and switch. Ordering from a different website in the same price range got me the same "please call us" email and the product was faithfully described as Imported, No Warranty after I refused to buy any of the overpriced add-ons."

"DO NOT BUY HERE.

THEY WILL TRY TO SELL YOU UNNECESSARY AND/OR OVERPRICED ACCESORIES. IF YOU REFUSE THEM YOUR ORDER WILL BE CANCELED.

LOOKS VERY LIKE A SCAM OPERATION, BAIT AND CATCH FOR UNKNOWLEDGABLE PEOPLE WHO MAY BE TEMPTED BY LOW INITIAL PRICES.

THEY WILL NOT SHIP UNTIL YOU "CONFIRM" YOUR ORDER OVER THE PHONE, JUST A GIMMICK TO GET YOU O TALK TO ONE OF THEIR PUSHY AND RUDE SALESPERSONS WHO WILL HANG UP ON YOU IF YOU DECLINE TO BUY ADDITIONAL STUFF.
"