"Your address entry does not allow the proper entry of an apartment number and caused my credit cards to be declined."
"Called and was directed to the web order site, found it to be very smooth.
I needed some help with a specific part # and Marcus provided just what I needed.
:)"
"QUICK AND EASY, KEEP THIS ONLINE ORDERING ALIVE. THANKS"
"top notch kindness and service
on a 2.00 part
thank you"
"Information provided regarding part ordered was not sufficient to verify part was correct. Had to use external websites to identify and confirm part and part number was correct. Better and clearer diagrams and actual pictures of part would have helped. "
"Very easy ordering and great price."
"I was looking to buy a part.
It would help if you had real pictures of parts on the website rather than black and white sketches. Also, finding better ways to categorize the parts.
I do like the option of picking it up at the store for no charge. And the shopping cart went well.
It really helped that I called the person in parts (Affonso) prior to placing my order to verify that the part was in stock. He also helped me in finding the right part.
"
"There was an issue using my Cc. I had to try 4 different ones. "
"quick and easy to order parts. Parts order arrived the next day."
"diagram has part number for you to click on"
"Beautiful experience. You saved me money. Glad I found you guys"
"I was talking to the store at the same time I placed the order. The parts team was very helpful."
"Called several local (Concord) dealerships to see about getting new lug nuts. Not only did no dealership have a full set of 20, but they could not explain to me why they were so expensive. 1 dealership said $22 each, another $18 and they all said it was because Tundra is just expensive. Called Steven's Creek and they were cheaper, better and nicer about the buying experience. Absolutely would buy anything from them again."
"Good experience, but not great. This site does not check inventory level (in-stock/out-of-stock status) even after I selected the dealership, so I had to call the dealer to check on inventory."
"The only issue was with the fitment process. Other toyota sites have you enter your VIN upfront, and then show you only parts that fit your vehicle., instead of verifying the part after selecting it or at checkout."