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Verified
5/5

2020-09-29

Whelan builder

"Well priced and great quality materials easy company to work with "

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Verified
5/5

2020-09-29

Excellent Experience

"Quality product
Quality Expediant packing and shipping
Quality customer service.
Hence...Excellent Experience!
"


Verified
5/5

2020-09-28

Goes the extra mile

"I'm amazed and impressed the Stone Center Online takes time to show you pictures of the stone before it ships to ensure you like the color --- that is going the extra mile!"

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Verified
3/5

2020-09-27

Love the selection but the inventory is incredibly low

"I love all of the beautiful tiles they offer but it seems like each time I pick one out they are either running too low or are actually out of it which, of course is extremely disappointing because most of these tiles you can't find anywhere else."

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Rep reply posted 2020-09-30
A rep from Stonecenteronline.com, StoneCenterOnline, has responded:

“Sorry about the delay; we have gotten the new shipment in due to the pandemic.”


Verified
5/5

2020-09-21

Fast shipping. Quality product

"My order arrived extremely well packaged. Nothing was damaged and the quality of the product is great!"

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Verified
5/5

2020-09-18

"Great product, timely delivery"

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Verified
5/5

2020-09-15

All Around Great Service

"Good communication is needed to pick tile online and that is what we got, attached pictures and all. Good prices, great selection and fast shipping."

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Verified
1/5

2020-09-11

Floor tiles

"I tried to match some hexagonal marble floor tiles I previously ordered from another website where they are now out of stock. I copied and pasted the description and found them here. They claimed to be the same size, but when I received them, they were smaller. Apparently the original ones were measured across, but these are measured point to point. I only found that out when I called about the issue. Not only would I have to pay to ship them back, but also a restocking fee. So, now I'm just going to have to keep them and eat the $50 since it would most likely be more to ship them back and pay the restocking fee. Make sure you verify what you're ordering!"

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Rep reply posted 2020-09-17
A rep from Stonecenteronline.com, StoneCenterOnline, has responded:

“We're deeply sorry to hear of your bad experience.
We're normally known for our exceptional attention to details. We never told any customers that our size is exactly the same as others. We always recommend customers not to use tiles from different vendors together.
Please do not buy tiles from different vendors and use them together. When you buy tiles online or locally, make sure that the source is reliable, in case you need more in the future, they can provide the same materials with the same color variations.
If you need additional help, please feel free to contact us.”


Verified
5/5

2020-09-08

Customer care

"I placed an order for Venato Carrara last week. I already had 25 sq f of these tiles, purchased from another company last year and needed to buy more. 15 minutes after the order was placed, I received am email with the picture of the lot about to be shipped, asking me If I was happy with the selection.
Unfortunately, this new marble looked slightly different from the one I already had. So I had to cancel my order.
It was cancelled no questions asked and refund issued.
Very positive experience, despite the fact the the purchase did not work out for me.
"


Verified
5/5

2020-09-06

Easy to use website, responsive, delivery on time

"I love this tile but was worried about ordering it myself. My contractor asked me to order it and everything went smoothly. "


Verified
5/5

2020-09-03

Excellent

"Great quality and fast shipping! Couldn’t have asked for a better purchase. "

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Verified
3/5

2020-08-24

Bad packaging, decent service

"This company gets you tile quickly, but they don’t have the warmest customer service. They also have sent broken samples and never replaced them. They tend to ship things kind of poorly. My main issue is they ship with tons of foam packing peanuts, which are not only bad for the environment but are a real pain to dispose of when ordering a lot of tile."

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Rep reply posted 2020-10-08
A rep from Stonecenteronline.com, StoneCenterOnline, has responded:

“We're deeply sorry to hear of your bad experience.
We're normally known for our exceptional attention to details. We do not guarantee the samples will not break, samples are intended for color and texture reference only, not for use. We do guarantee the full order will not break. We ship sample orders by USPS 2 days priority, letting our customers to get it fast. Big orders will be shipped via LTL Freight, which is pallet-sized shipment, no foam peanuts will be used.
If you need additional help, please feel free to contact us.”


Verified
5/5

2020-08-21

Excellent service

"They were quick with the shipment which was well packed. They showed me a picture of the tile before I bought it to ensure that the coloring of the marble met my expectations. "

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Verified
5/5

2020-08-19

Marble tiles from StoneCenterOnline

"I ordered marble mosaic tiles and a quantity of marble pencil from StoneCenterOnline. They allowed me to choose the range of coloration in my tiles, which was necessary and very appreciated, since I was matching other marble that I already own. The order came on time, nicely packaged, and with no damage. The coloring was as I requested."

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Verified
5/5

2020-08-13

Super quick service!

"I requested a sample and had a great experience!"

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