"I purchased a round rack for my boutique. The package was a complete mess when it arrived. Box was damaged and tools were not in the box. I overlooked it because the item arrived the following day after placing my order.
We started putting together the rack only to find multiple paint scratches and some rust around one of the legs.
Very upset with my purchase, I ended up buying a used one off Facebook that was in way better condition. "

"This was the first time I placed an order with Store Supply Warehouse and I was impressed with the quality of their products for the price, delivery speed and customer service. I had a question about the order and customer service responded almost immediately and they were courteous and very helpful. Would highly recommend this company and they did everything right. Call me one happy customer!"

"I specifically told the sales rep what type of bags I was looking for. When they arrived, they were of the same quality as household garbage bags. They were not something I would want to give MY customers to portray "quality.""

"We got the order within a reasonable timeframe. Unfortunately there were no assembly instructions included, and being holiday weekend noone to call. So we still haven't put it together. Expected better than that."

"I ordered a RTA (ready to assemble) display case that arrived very promptly. Unfortunately, the base pieces were not included in the shipment. They sent a package out within three days, but it was duplicate parts of what I already had received, not the correct part. The correct part arrived 15 days after the original shipment. To their credit, everyone I talked to at the company was extremely nice and helpful. The case was purchased for a small city museum to hold historical artifacts and pictures.

As far as putting the case together: They sent an email with a link to a YouTube showing a person assembling the case with a narration. It went super fast. I would have liked some close-up shots of the tricky parts. I have put together many other RTA products and this was the the only one that did not include drawings and/or schematics identifying the pieces that should have been included or step-by-step diagrams for reference. For example, there were three types of screws included, but no mention of when and where to use which screws. When the video referenced pieces by name, it would have been nice to have a drawing of or a label on that particular piece.

I had a few problems assembling the unit: One of the corner posts that hold the glass was slightly bent, but fortunately for me, the box of duplicate parts they sent included another set of those posts. Also, the foam pieces to be put in the bottom of the grooves that hold the glass were too wide for the groove and the adhesive stuck to the sides of the groove before the piece could settle on the bottom. I found that trimming them first and attaching them to the glass worked much better. Some of the screw holes were not lined up good enough for the metal corner posts and the posts that hold the shelf brackets. Again, having the duplicate parts box saved the day because some of the extra pieces lined up better than others. The video did show putting the back sliding door in the track before attaching the center back posts that holds the shelf brackets. It went so fast that I initially missed that step and couldn't figure out why the door wouldn't go in. Consequently, I had to remove the center post (just when I thought I was so close to being done) and put it all back together again. It would have been nice to have the narrator emphasis why that step was important. However, doing it their way makes the inside sliding door unremovable without also removing the center bracket support post.

It took two of us about 2 1/2 hours to put it together, then another half hour to fix the back sliding door issue. I think we could have done it much quicker with better instructions or not having to start and stop the video multiple times. The person on the video went very fast with the camera on a tripod several feet away. I do like the finished product and it will work perfectly for its intended use."

"I purchased glass shelves, chrome slotted standards and brackets and was very impressed with the quick delivery, quality, and price. Highly recommend!"

"Fast delivery. Item as described. Thank you."

"Great quality grid wall display and fast shipping. I didn't see many other places that offered white grid walls and also at a great price."

"First order never arrived, so I contacted the supply company, they sent my package again, and the second one arrived rather quickly. I was very annoyed to have to contact them to get a tracking number, the whole thing was a little confusing but I finally got what I ordered. I recommend for this company to show clearly the tracking number on their website when we order something, that’s the normal way to do. I was just ordering some tissue papers but honestly, I don’t think that I would like to order something more elaborate from them because if it was so complicated for some tissue paper, I can’t imagine what it would be for something more complicated. And I have been their customer since twelve years but lately, it doesn’t seem to be the same. "

"Called before hand to confirm the order would be shipped the same day i placed the order and wad told they would send it. Next day I called as I did not get an update and was told the items were not shipped. They expedited the shipping and the tems did not arrive on time for my event. I also received only one of legs to the stand. I was refunded for the item but still had to pay for shipping and have an item I can't use. "

"Order was quickly dispatched. Product was priced very competitively and shipping was actually incredibly reasonable! Couldn't ask for a better experience."

"I always order my bags from Store Supply. Their selection, prices, and quick turnaround services are the best."

"I ordered my products 2 weeks ago and reached out as to status of order (after 10 days) and was informed that my tax exemption was denied. I had never received communication regarding the denied tax exemption. The order was resubmitted with tax exemption paperwork last week and I still haven't received an update on my order. My store is opening in a week and I don't have the merchandise I paid for (including hundreds of dollars in shipping). "

"We have used this type of plastic bag on our resale ministry and food pantry for over ten years. This order I waited until the last minute to reorder, but they were delivered right on time!"

"Ordered two products. One of them was broken when it arrived. They immediately sent me another one. Very pleased with the products and with the service. I have purchased many products from Store Supply, and they are fast, great products, and excellent customer service. Highly recommended!"