Product & services pricing
4.52/5
Chance of future purchase:
4.11/5
Shipping & packaging:
3.85/5
Customer service:
4.09/5
Return/Replacement policy:
4.25/5

5/5

2021-10-05

Boutique supplies

"Loved everything except the instructions for the 4 way bar were clear as mud. Still don’t know how to put the 4 main rack bars in. If anyone knows how to do it correctly, please let me know! "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

1/5

2021-10-04

Confused

"Still waiting on products to be delivered. Wasn't notified they would be sent in pieces. Some pieces are mismatched. Some pieces aren't fitting. Very disappointed. I had ordered same displays few years ago. Came in perfect and all at once. Was even called and notified the day before. Didn't happen this time. Very bad shipper. Delivery driver in a rush and you can tell he didn't care. Left my package next to oncoming traffic. Please look into a better shipper.

More expensive than before also. Would expect better service than this.
"

Pricing of products and services
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Product Returns/Refunds/Exchanges

1/5

2021-10-02

Order was sent when I asked to cancel

"A rep emailed me stating that part of the order wasn't available. I asked to cancel the entire order but he still processed it. I have sent several emails asking for a return authorization form but no response "

Pricing of products and services
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5/5

2021-10-01

Fast Service

"Product was exactly as described and package arrived ahead of schedule. Would definitely order from Store Supply Warehouse again. Customer service super friendly and helpful."

Pricing of products and services
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3/5

2021-09-30

Worst packaging I have ever seek

"I ordered these racks with high hopes and the boxes. not only came damaged but so did the racks. They were chipped in multiple places, dirty with orange rust, and other list goes on. Thankfully Store Supply Warehouse has a great customer service department and was able to refund me without sending the damaged goods back."

Pricing of products and services
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5/5

2021-09-29

Quick and Easy

"I needed wooden hangers so googled it. I went to the website that came up and was able to easily navigate and order. The hangers were promptly shipped and arrived in good condition. I will definitely use Store Supply Warehouse again!"

Pricing of products and services
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5/5

2021-09-23

Excellent

"My order shipped quickly and arrived in just a few days. "

Pricing of products and services
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Product Returns/Refunds/Exchanges

2/5

2021-09-19

Slow delivery

"My front desk counter still hasn’t arrived. It was scheduled to be delivered a week later, when I’m used to Store Supply delivering in two days. Now we are two weeks in, the delivery date has come and gone with no word as to when to expect it. "

Pricing of products and services
Likelihood of customers making future purchases
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3/5

2021-09-18

Delayed Order, but why?

"I placed this order in early August. Usually when I order things from Store Supply Warehouse, I receive it withing 1-2 weeks.
When I had not received it by September 4, I made inquiry to the customer service dept. The operator that helped me said that the original order was returned to them. No delivery was made to our store.

She placed the order again and I did receive it.

But why was my order returned instead of being delivered? No explanation was given.
"

Pricing of products and services
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5/5

2021-09-13

Great product, best price!

"I shopped around for these panels and I could not find a better price. The items are just as described and work perfectly for my needs."

Pricing of products and services
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5/5

2021-09-09

Seamless shopping experience

"Fast shipping, accurate product descriptions. Will be ordering again. "

Likelihood of customers making future purchases
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1/5

2021-09-08

Missing parts, damaged items

"I have always had a great experience with store supply, however I was sent the wrong color in an item, they had to resend the correct color twice - one arrived severely damaged, the other arrived missing half the parts. Then the color was out of stock and they couldn’t send another replacement. More issues with more orders. Custom bags are delayed 8 weeks longer than their website time says. It’s been an awful experience lately. "

Pricing of products and services
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1/5

2021-09-08

Never arrives on time

"I always pay an insane amount to have it shipped the next day and it never arrives. This time I ordered on the 25th and didn’t receive until the 1st. I had to call twice the first person I talked to was not helpful at all. The second time I called I was finally offered the difference in shipping. Why offer it if it’s something that is not possible. "

Pricing of products and services
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5/5

2021-09-06

Customer Service

"Good Service and I got what I wanted!"

Pricing of products and services
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5/5

2021-09-02

Got what we neeeded.

"Affordable prices and shipping is always as promised! "

Pricing of products and services
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