"Great experience and great prices"
"when book the ticket clicking seat preference without any notice about extra charge... and there wasn't any non clicking option. they charge extra to me. and I can not change currency so it's no good"
"I was surprised and excited to see that the exact flight I was looking at was 50% cheaper on Student Universe!"
"Thank you, thank you, thank you"
"Cheapest deal for the day"
"Accep other cards types. "
"Limited information on website regarding ticket terms. Also, it is not possible to select your seat without paying a $15 fee, even if the ticket terms allow free seat selection. The Customer Service Team were friendly, though even though they could not assist."
“Hi there, sorry for the confusion! All of the ticket terms and conditions are available during the checkout process by clicking "Important Flight Information" on the sidebar. We understand our team was able to help you get the seat confirmed as well, but feel free to contact us if there's anything else you need!”
"Great offers and very easy to use interface"
"Was very easy and practical "
"thank you for making this easy for me to book"
"get the cheapest option on the market"
"The process was quick and simple. Everything was clear."
"I felt the website was annoying with trying to sell me various insurance options and add-ons"
"Great that the company allowed me to find a cheap flight.
Upset that with the "Optional" choice of Aisle or Window, once you select an option the fee is added to the total cost and you are unable to deselect a preference. Therefore if you have no preference you are still charged the extra."
“Hi there, sorry for the confusion! You can always unselect the seat selection option in the sidebar where your reservation total is tallying by clicking the small "x" next to that item. However, we've gone ahead and removed the charge for you as a one-time courtesy. Let us know if we can do anything else to help!”
"Found the best deal better then the other websites "
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry for the confusion! The seat selection can always be unselected by going to the sidebar and clicking the little "x" near the charge in your cart. However, we've gone ahead and refunded the charge for you as a one-time fee. Let us know if we can do anything else to help!”