"Staff is not knowledgeable nor respectful they try to sell what they have instead of honoring what customer requires have no knowledge of the part ordered "
"I drove in from Howell to grab a few things from the parts department, and I just had to say how awesome the staff was! They were super helpful and even carried the big mat out for me. Such great customer service! Thanks, everyone!"
"The order department sfaff was very friendly.The service department staff was
great.I ordered a wiper replacement and also a replacement battery for my headlight and
Joseph went above and beyond to see that
everything was installed .And he even drove
my car through the car wash for me. I'm not In the market for a new car now, but when I am I'll definitely shop at this location. Keep up the good work"
"Awesome people at the parts department! "
"best dealership ever experienced in Michigan "
"Outstanding customer service and an all around please to speak to. "
"Little communication. Had to call to check "
" Very good work very clean and neat waiting area. Very friendly service. Good service "
"I went days without a car because they did not communicate that they didn’t have the part… "
"That's right three times! Thrice there were small warranty issues with our new Camry. The way things were handled was both wrong & awful. It resembled something from an old sitcom like Green Acres. A face-palming situation. 1st they wrongly wrote the work order and attempted to charge me, then they had to undo their work, while I waited. 2nd they did not do the work and returned the vehicle as if it were repaired. It was obvious nothing had been done. Upon me pointing this out Suburban Toyota's service manager sent me to their body shop, at a different location, to do the work. 3rd Suburban has (thrice again!) put off replacing my deformed moonroof. They have taken photos on multiple occasions and have done NOTHING. I went to another Toyota dealer and told them about the appalling situation at Suburban. They ordered the part and are installing it next Monday. I was under the impression that this other Toyota dealership was much more customer friendly and perhaps desired demonstrating how much better their service was compared to Suburban's awfulness!"
"The parts department rep was extremely helpful with solving a problem I had with an online order. He empathized with my situation and took the necessary steps to get my order right. "
"I put the VIN # of my truck into the search bar and was told that this product was correct. Only to receive a tail light for a much smaller vehicle."