"I went days without a car because they did not communicate that they didn’t have the part… "

"That's right three times! Thrice there were small warranty issues with our new Camry. The way things were handled was both wrong & awful. It resembled something from an old sitcom like Green Acres. A face-palming situation. 1st they wrongly wrote the work order and attempted to charge me, then they had to undo their work, while I waited. 2nd they did not do the work and returned the vehicle as if it were repaired. It was obvious nothing had been done. Upon me pointing this out Suburban Toyota's service manager sent me to their body shop, at a different location, to do the work. 3rd Suburban has (thrice again!) put off replacing my deformed moonroof. They have taken photos on multiple occasions and have done NOTHING. I went to another Toyota dealer and told them about the appalling situation at Suburban. They ordered the part and are installing it next Monday. I was under the impression that this other Toyota dealership was much more customer friendly and perhaps desired demonstrating how much better their service was compared to Suburban's awfulness!"

"The parts department rep was extremely helpful with solving a problem I had with an online order. He empathized with my situation and took the necessary steps to get my order right. "

"I put the VIN # of my truck into the search bar and was told that this product was correct. Only to receive a tail light for a much smaller vehicle."