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Summit Direct

3 reviews
2.50 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
4/5

2005-10-04

"Decent service, quality merchandise, good prices. What more can I ask for, really?"

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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of ordering online
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Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Verified
4/5

2004-01-14

"The staff is courteous and helpful, but not in-your-face eager to assist me. They have decent product knowledge. I don't hesitate to recommend to friends and relatives for their computer related purchases. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-19

"This company has no fear of static, All static bags are sliced with a razor (sometimes marking the contents) their price tags are placed on the physical objects not the static bag, Motherboard boxes are opened by any customer who is then allowed to remove the boards from the static bag and play with them, Driver CD's are not always returned to the boxes that they came from nor verified before they are sold. The foam that protects the pins of the motherboard is not always there or under the board.

I had someone pick up a board from here, (they weren't that computer literate) and the board had no driver CD, the static bag was opened multiple times, the foam was just laying at the bottom of the box (not really protecting anything) and the bag was cut also. and they charged her 10$ more then the price shown on their site for the past month.

I would not buy anything from here that can be affected by static, The response I received regarding this was that they like the customers being able to touch static sensitive parts. but not just a display model, the ones that anyone buys. (they don't touch the display models)

Good prices on some stuff, but not worth the potential headache.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability