" After waiting two weeks and no response, I never received my helmet. They never called or emailed me to let me know they over sold the item. When this has happened to me before, at least the snowboard shop was courteously enough to contact me and let me know what was going on. Now most shops have sold out of the helmet that was on sale. I have trip to Mammoth in less than a week and now I have no helmet. Thank you Sun and Ski sports!"
"I highly recommend that you stay away from the Sun and Ski website. They are dishonest and customer service takes too long to answer your concerns. We ordered a pair of Running Shoes for a Christmas Gift but the shoe just didn't fit. I ordered a 1/2 size bigger than normal but her feet feel over the top like muffin tops and the heel was too narrow. But the website doesn't offer free returns and the closest store is an hour away. I contacted customer service via chat. It took quite a while to get my "automated" answer. Yes, I know about the cost return shipping but I was going to exchange them. Again, another robot answer. Save yourself time and effort and avoid sunandski.com. I should have ordered from Amazon Prime!"
"Ordered an in stock item only to be told 2 days later that the item was not in stock. Also credit card was charged for said in stock item. I have yet to see a refund.
While dealing with customer service I received snarky sarcastic responses in response to legitimate questions about the order.
Do yourself a favor and just avoid this site as they are not worth the disappointment. "
"My order was canceled due to billing shipping and billing address not the same as Credit Card address.
They say order it again using PayPall , what's the problem with CreditCard ?
I was trying to order it again, but product didn't exist anymore....
I've nener see something like that before , very scratchy."
"Received a gift card and attempted to use it but it was declined. Clerk said computer system down. Second trip to store later in day and same issue.
Went online and confirmed that I had a balance on the Gift Card. Confirmed and took printout to store (third trip). Still declined. Blamed on computer issues.
Store clerk said there was nothing they can do.
Alaska trip in three days and heading to competitors store for outfitting. "
"pretty terrible shipping where you have to fill out long forms with product SKUs and detailed item descriptions, exchanges are basically not, you have to purchase the other item first. Long customer support wait lines"
"NEVER, I mean NEVER order with this company. Customer service is TERRIBLE! They have 1 star reviews for a reason. Please, save yourself the headache and pay a little more elsewhere. This company is not in business for the customer but in business to STEAL your money. STAY AWAY, NEVER BUY ON SUN AND SKI SPORTS."
"I ordered the jacket and they sent something that I did not order but was advertised on their website. The customer service was terrible and they did nothing to accommodate the time or mistake they made. I would never recommend this company to anyone. Poor customer service "
"Like every yr I’m going to buy a some ski stuff for my kids spending always 500-600$
This time i was at the store for 2 hr with people that don’t know the prices manager that told me that some one put the skis and hi don’t know the price for 30 min ....
One associate tells u one price other tells u other u go to pay it is third ...
jungle
I m not recommending Gaithersburg store to any one I m not going to go there again
"
"Purchased a few gifts for friends online and they cancelled my order. Accused me of reselling whatever that is. I have never had a reputable website cancel an orders like this one before. Somethings fishy about it. It's all good I took my business else where and will never shop at this place again. I wouldn't trust them. Buyer Beware!"
"I ordered a backpack for my granddaughter on 8/03/17 and it indicated that if I wanted it to arrive Monday, I would have to pay $45.53. She was starting school Wednesday so I paid the $45.53 to receive it Monday. Yet, Monday came and went and no backpack was delivered. I called Sun & Ski on August 7 and she said that it would arrive today by 8:00PM. I told her that her checkout process indicated that I would receive it Monday! She said, "I'm sorry, it will arrive today since you ordered it after hours." No offer of reimbursement or anything. If the checkout process had not indicated it would arrive Monday, I would not have bought it. I needed it quickly. I will not be ordering from them in the future..."
"Canceled my order and refused to let it go through. Was accused of being a seller, however, I have never ordered from them before. I was shipping to my home address! Sketchy company and rude employees. "
"2nd time ordering from them, last time was in 2011. This time I ordered 5 items (2 pieces of clothes, snowboard accessory, 2 travel bags). They we're shipped in three separate packages but we're delivered within a week. Their prices were also very cheap. All items came as described in new conditions with tags. I read reviews of making sure billing address matches shipping address. No tax for me in California, free shipping after $50. No complaints!"
"They were unorganized enough and shipped completely wrong item. Information listed on their website is incorrect and confusing. You will save yourself time and money if you buy elsewhere."
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Ready to be customized with:
* Trolling motor
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I'm sure that you'll be more than happy to check this out."