"I love the style of clothes and home goods but due to the fact that the more you spend the more you pay for shipping I refuse to shop with this company. I also have found the jewelry to be of poor quality for the price. "

"I’ve order from Sundance several times. Mostly I return everything. Most of their all cotton clothes is scratchy and WAY overpriced. Their shipping charges are absolutely ridiculous, almost 20 bucks, even if you order just one item. They don’t offer PayPal and just tried to use the zip app which says they take, but don’t. Unless it’s on sale, and you really really like the item, I’d skip it. I tried to write a review on their website saying they were way overpriced and they wouldn’t print it"

"I have ordered from Sundance quite a few times and I am always excited to receive the clothing. But, the quality is never what I expect. The fabric is cheap and the colors never compare to the colors in the photos. The items that I have kept, never wash up well, either on gentle cycle or by hand. For the price point, the clothing should be well made and able to stand up to one washing!"

"Poor quality, cheap, thin and flimsy materials in the denim jeans I ordered. A rivet popped off immediately upon opening the enclosure/button hole area. Manufactured in China, you could find similar product at TJ Maxx for probably around $25.00.

The positioning of their brand is high end as a retailer, but the products are not worth the price.

Do yourself a favor and skip the clothing catalog items, the jewelry has always been a hit with me, probably because it's not cheaply manufactured pieces from China, but the clothing, no thanks! I will never order clothing from them again. "

"Bought a silk dress with embroidered appliqués. Tried it on and my arm got caught in a loop of thread. None of the ends of the embroidery were tied off. They were all connected by a long single thread. By daring to put it on, I unraveled half of a large appliqué. This crap was $200.00 PLUS $34.00 shipping (I’m in ga). So I returned it.
THREE WEEKS LATER STILL NO REFUND. A supervisor, Colette said it takes up to 30 days to get a refund. THIRTY?? She is full of crap-their own website says 2 to 10. In summary, you will overpay for garbage and have to wait until the 2nd coming of Christ to get your money back. "

"Wrong item sent for Xmas 2020, a woman's scarf instead of a man's shirt????
5 days later got a response from the company. The shirt was no longer available but they would forgive the shipping charge if I sent back the scarf. Big of them.

For the price of the items, they should be bending over backwards. I won't trouble them with my business again. "

"Just received a Sundance catalog and am shocked at the over inflated prices for merchandise that can be bought for cheaper prices at TJ Maxx, Ross Dress for Less and Walmart. $58 for a freakin see through t-shirt? GTFOH!! But if you want bragging rights or if you want to support a certain actor’s lifestyle then Sundance catalog is for you. Me? I’d rather shop at a bargain store for the same items."

"I had a return I sent priority to them. They tried to claim they didn't get until I gave them tracking info. Then they told it it would take days to process an exchange even though they had item there they wouldn't ship out new. They never did process return. I called three different times with all telling me that they were sorry didn't know what happened and would take care of it. The day I was supposed to receive my exchange I called and it still wasn't even processed. They had no idea where my package was. The supervisor said she would try to take care of it. Still waiting. I will NEVER shop with them again!"

"I have previously purchased items from Sundance and been pleased. I recently purchased a shirt that was the WORST quality imaginable. It had strings hanging everywhere and lots were hanging about 12 inches long intertwined in a blue thread ribbon with white thread. No way to remove them without cutting other threads that needed to remain. I also saw flaw in material at the bottom of yoke that would definitely get bigger. I had to call three times to get a service person that would remove the 15.95 shipping fee. Of course, I didn't want another one of these cheap made shirts. Their site says you have to return items within 30 days. I sent it immediately. I called to check on my refund and was told they had received it on August 24 and was inline for refunds pretty soon. (Possible, but unlikely that they received it that late.) Still working on refunds from a period of Aug 19-23. Then I called back 15 days later because still no refund. This time I was told their policy was not to refund anything until 30 days of when they received the package. I checked their policy on line and it says nothing about this. It only says you have to return items within 30 days. So I will have to keep checking and make sure they really DO return my money. All for the crappiest quality of shirt I have ever seen. At first I was told I would have to document and send pictures of the poor quality and submit it to a committee to even get my shipping amount returned on a defective shirt. I will not be shopping here again. Their prices are too high for this kind of customer service. Very glad I didn't order the 450 dollar necklace my dad wanted to buy me that looked good with the shirt."

"Bought a pair of pants and returned them the next day because they were too big. It took three weeks for the return to hit their system and the replacement which I requested will not be processed for at least another week I am told. It took them seconds to process my payment but a month to fix a problem. Unacceptable customer service"

"As another reviewer noted, they are perfectly happy with one-time customers. My first order, no problem. Second order was a fiasco. I ordered over 2dz items (shoes, clothes, and jewelry) which were damaged, of such poor quality, and in some cases not at all what was advertised, that it was impossible to believe they were sent "mistakenly". There was clearly deliberate fraud, esp. with the jewelry (not sterling or gold). After returning everything, it was a runaround getting the refund, apparently a persistent pattern with them. Hopefully, FTC will investigate, and shut down the bait & switch fraud going on with their jewelry. In the meantime, best to take your business to more reputable, ethical, and fairly priced merchants who you can be sure are actually operating transparently with their "Fair-Trade" partners. I make no such assumption with Sundance now, given how they're doing business and treating their customers. Regarding WWRR do? in this case, sell his name & reputation for a boatload of money to private equity funders. Though in fairness to him in the 2018 catalog mission statements (next to his photo) he does close with this line: "Here we move forward, we leave the norm behind". Indeed. Forewarned folks."

"Worst customer service ever!!! You pay for shipping, both ways + they keep your money for returns until, apparently, they feel like returning it. A far cry from the company they used to be. I feel like an idiot for doing business with them more than once (fool me once...). Part of the problem with this catalog company is that they carry some items exclusive to Sundance; otherwise, you should be able to go to the artist's site and buy directly from the artist; and avoid the headache and surreal confusion of dealing with this company's CS "clerks;" and I do mean that in a derogatory way. These people, as a department, are not helpful (how helpful is it to have someone lie to you?). If you are a masochist, you will probably enjoy your potential, many conversations with them--not me--I'll spend my $$ elsewhere. Robert Redford: Please disassociate yourself from this company--they have tainted your causes, and I will no longer donate to them. Some of us have tried to do what we think RRWD, and thought that by supporting your company, that was what we were, in part doing. Guess not."

"They don't care about You! Stay Away! Spend your High End Dollars on a Store that cares about Customer Loyalty. I never shop where I am mistreated Their prices are highway robbery. They float your money to make interest on it for as long as possible while your own purchasing power is neutralized. The CS reps can be nice but ineffectual. You can tell they all are afraid to get real answers because this catalog does not care what the customer thinks about them. Thank goodness for online reviews. I called at least 12 times over 3 weeks and still waiting for the return which they claim was processed. Their website still does not show any return pending...only an exchange I did not order. Completely disorganized in accounting and CS help. A consumer affairs attorney could find a lot of unhappy refund customers. Class action lawsuit anyone. f them just short, and one was making guttural drinking sounds the entire time I was trying to resolve a problem with a slow motion return. Lots of fake answers and fake results, even lies about what would take place....Never coming back. Too many great places to buy clothing from companies like Zappos. They treat you like a queen on that site. Never again. The catalog gives airs that it is High End Merchandise with High End Service. The merchandise was fine, except all the sizes were one size larger in clothing hanging off my shoulders, and 1/2 size too small in shoes. Dealing with CS will give you bad memories and nightmares. Don't even try calling the main office. They will spit on you because they are so Elite. They are horrible. I could say that 100 times and it wouldn't be enough to rid them from my memory banks. That is the only way. BAD MEMORIES BEWARE!"

"Horrible excuse for customer service. I received a gift I had to return and on their label asked for a gift card as to not offend the gift giver. They credited the givers credit card anyway and could care less about their mistake. There are other companies doing a great job that want your business. It's not this one! "

"Shipping costs are absurd. Charging me $9.95 for shipping and an additional $6.50 for handling (what is this the 80's?) for one set of braclets is highway robbery. They should be ashamed of themselves. I was going to order 2 pieces of clothing for my wife for xmas, but they wanted to charge me $17.95 for it. Not shopping here again, even if my wife begs me. "