"I bought a $150.00 gift card for my boyfriend for Christmas to go towards his more expensive Mai Jims. When he attempted to use the card it only gave him an error stating the card was locked down due to recent activity. Customer service refused to fix this only ever giving us a brush off. We have yet to get the $150 back after 7 days of calling every day trying to get someone to resolve the problem. Needless to say my Christmas present was ruined.

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"Placed an order on Friday night for a Prada Sunglasses with a promotional price via PayPal. The order was cancelled on Sunday without any explanation. All it says is "You've Cancelled the Following Items". I definitely did not cancel this order. Then I called on Monday to ask for the explanation. The representative seems do not know anything about the system and told me that my billing address did not match to the billing address. This is definitely BS, as the PayPal never shown the billing address to the seller for the security reason. That's the reason people use PayPal, because they don't want a third party company to see their billing information. Although they realized this issue, they asked me to place a new order in order for them to ship my item with the regular price (the promotional price has expired during the weekend). They can't even honor the price although this is definitely their mistake. Seems a fraud advertisement company. Really horrible experience with Sunglasshut.com. I would definitely suggest customers stay away from them, as you might experience one of the worst customer service.
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