"Could not cancel product, before it was even shipped!"

"Website showed there was stock of the item I wanted, yet when I ordered there were none in stock."

"Everything went well with this purchase. It could have been a bit easier if the package had included some instructions as to how to open the vents at the bottom. They were stuck and we did not know in which direction to turn them or where exactly to twist. We worked it out through trial and error, but it was a bit of a challenge. A quick note of instructions would have been helpful."

"RECEIVED BOX LATEER THAN EXPECTED--ESPECIALLY BECAUSE I PAID FOR "EXPEDITED SHIPPING". ALSO, BOX WAS MISSING TWO ITEMS THAT WERE A PART OF THE ORDER!"

"So far have not received our order and we need it badly "

"Part matched what I was looking for"

"I ordered a part 11 days ago. I have not heard anything back since. The website says I'll receive an email when my order is ready.. 11days! Originally the estimate was to receive it between 7-10 days! So it isn't even ready yet; 5-7 more days to ship and no communication from Sunplay.

15 Mins after sending them an email 'complaint', I received a response saying my order was deemed fraudulent. It took 11 days and a complaint from me for them to tell me that. I wasted 11 days waiting for a part.
I asked why my order was deemed fraudulent; their system doesn't tell them 'why'.

A second email followed saying my order has been cancelled per my request. I made no such request to cancel.

I'll wait to see if my Credit card is credited back.

Needless to say, with poor communications and a sketchy explanation of why they didn't ship my part and why they didn't tell me about it until I complained...

I will not be doing business with Sunplay again."

"The sand filter I ordered was packed well and arrived in good shape. It was delivered Via Fed Ex in just 3 days. I will use Sunplay again if I need pool equipment. "

"it is my first order by Sunplay! the delivery is good!! but the cooperation is bad! since the package has to leave amerika, they are not able to issue a deeper proforma invoice for customs. i will have to look for another platform."

"After waiting 13 days I cancelled order for item advertised as “In Stock - Ships in 1 to 3 days.” "

"Fast, reliable, and convenient"

"Offered apart that I could not get at my local pool stores!!!"

"Good price, quick checkout of the replacement filter housing top
for my Hayward System."

"Their service and timely shipments have been great."

"Love the products I purchased"