"Charlene was probably the best customer service rep I have ever had! So kind! She listened and offered suggestions. She wasn't in a hurry to get me off the phone! She even called me back with a discount! Wow! What a blessing! I LOVE this product and I love this company's customer service. I would give them 10 stars if I could:)"
"Buying stuff from Sunrise is easy. My bike components were shipped really fast. Look forward to future purchases from this them. "
"I ordered a part and have been left in the lurch for months. I finally got a confirmation if shipping from "Frank" however the item has not arrived, and again my emails go unanswered. It is very easy to provide great customer service, communicate! Sunrise seems to choose not to do this at all.
Please look elsewhere, others have to communicate better than this. "
"they actually little bit messed up my order (sent a wrong bike chain OnGuard 5018 instead of 5018L), did not quite grasp quickly there was any problem, and the communication was not very fast. But after all they realized their mistake and did their best to settle it down, sent a correct replacement and my cc was not charged for the product at all, I paid only the restocking fee and shipping. Thanks!"
"Ordering from Sunrise was simple and product was shipped promptly. Look forward to future purchases from this company. I am very happy with the trainer I ordered. Ken"
"I have ordered from Sunrise Cyclery and I have been been very satisfied with the service."
"Sunrise provided what I was looking for (saddle pack and electrolyte tablets) at decent pricing. All items were shipped quickly. Sunrise kept me appraised of the status throughout the process."
"Speedy delivery of product. No issues. May have to return the item though."
"This is my second purchase of the identical bike bag. Hopefully, this one will be an excellent purchase as was the first one."
"The products were exactly as advertised. Shipping seemed a little slow but that was probably due to co2 cartridges. "
"Excellent experience. I had a detailed question about the item I was ordering and the on phone customer service gal went out of her way to accomodate."
"I am big fan of cycling since I know for myself - I ordered easyseat from them some time before and was very satisfied, both product and order procedure were....easy!"
"Great everything arrived intact and on time. Will use sunrise for all cycling needs!"
"I needed an item fast and was worried about it getting to me on time. It was packed and shipped same day and I didn't even need to call them... fantastic! You guys are great!"
"I still have not received my order yet so I can not give a review for now> How long does it take to get an order?"