"I ordered pedals from them as well as some other bike tools. Well the tools came on time but the pedals were a no show so I emailed them and finally after several emails and two weeks after my order the told me they didnt have them in the color i ordered so i told them to send me the ones they had 10 days later no response so i called and they said they didnt have them period and would be getting them in a week so now im out to a month till I get my pedals. Bottom line dont waste your time w/ this store no matter how good the price is. Crappy customer service= 0 stars"
"My bike shipped in time, but it was damaged during shipping. After more than a month of asking and following-up, the replacement parts were shipped to me, directly from Dahon since I guess Sunrise Cyclery doesn't carry replacement parts. But the wrong parts were sent. Also, another component on the bike failed. Finally, almost 2 months later, I decided to end the nightmare and return the bike. First, they told me that they would send me a pre-paid shipping label so I could send it back, but then they said that I would have to pay to ship it back. Fine. I'll fork over the money to ship it back. This may not be entirely the seller's fault. It may be Dahon's fault, but it was still a bad experience ordering this online from them, becase they don't seem to be able to handle service issues very well."
"My order shipped and was received within 36 hours of me placing it! One of the fastest shipments I have ever encountered! They also had the best price I could find on the item I bought (a roof-top cargo bag). I will be giving them my business again."
" I'm very happy with my bike, thanks to Linda I got my order the next day as promised and shipping was free (orders $30.00 and above get free shipping) I can recomend this store to anybody who want to buy a bike. I'm completely satisfied the way I was taken care off. Sixto of Englewood"
"The order never shipped. There were no responses from customer support on this. The prices may be good, but the service is bad enough for me to not recommend that you shop here. There are plenty of other bike stores."