"I have done a lot of business with SuperMediaStore and have always been very satisfied. Both their quality and speed of delivery have always been more than satisfactory.
Recently I accidentally ordered the wrong type of DVD clamshell; way to small and something I'll never use and very difficult to tell apart with just a picture. When I contacted customer service for return information, they informed me that they would be charging me a 15% restocking fee and wouldn't provide me with a prepaid postage tag. I understand the postage, but a restocking fee? Really? After all the business I've given them over the years and this being my first mistake?
Regardless of policy, after years of faithfully returning to their site, I truly feel they could have done the right thing by me and made me a happy customer. All it would have taken a was a few dollars in postage and waiving the restocking fee. Instead, their uncaring response will have me shopping elsewhere from now on; and believe me there are many choices. A true shame. Customer loyalty should come first. Period. "
"Quick turn time. Discs and cases high quality."
"This was the first time ordering from SuperMedia. I was pleasantly surprised at the low prices and I was eager to rcve your product and test the quality of them. I have read many good reveiew on Supermedia. Unfortunately, my order was lost in shipment and when I called to check on the status, they verified that indeed my order had been lost. After 19 days between my order date and verification that my order was lost, I requested some sort of an upgrade on shipping of the new order. Your customer service rep and supervisor were apparently not able to do that, which was disappointing since this was my first order/experience with SuperMedia. "
"I love my massager and I have 3 lumbar protruding disc's that it really helps decrease my pain"
"suppermediastore is tops
thanks c.j.s."
"Good prices and fast service. I have ordered several times from them and have been pleased with the service and product."
"I bought hp 940XL and finally had a chance to use it. I'm delighted to say that I am very impress with the ink quality as well as the courteous service from SuperMediaStore. I highly recommend them to anyone who is interested with quality at a reasonalble price.
Hess Baluch"
"Very good pricing, very quick shipping. Great experience. I will buy from them again!"
"Fast delivery, good packaging. Great store."
"Excellant service and high quality products."
"Good product, easy to find what I need , but price increase this year,shipping on time."
"I can always count on Supermediastore when i need to get good quality items, with the best prices and in a hurry! Love this store, will not shop anywhere else!"
"Good prices good selection"
"The Canon replacement print cartridges arrived very quickly and appear to be direct replacements. I have to admit I have not used them yet as I still have some older ones to exhaust. I ordered these because another person with the same printer was leaving the area and we wanted to order a larger quantity and get added savings."
"I am very well pleased with the price and products I have purchased from your company and will continue buying from you.
your price is very well below any that I have found."