"I find that SuperMediaStore is beating practically every other online retailer of digital media, including some that I've done business with for years on end. Bravo! My only criticism is that their is a huge cost jump between the complimentary ground shipping on some items and 2nd-day delivery. I often have to time shipments for a number of reasons; if SMS could make some kind of deal with expedited costs (see MacSales.com, for instance), I'd be sing their praises even louder."

"Bought a Samsung Spinpoint M Series HM320JI 320GB SATA-150 5400RPM Laptop/Notebook Hard Drive to upgrade my PS3 hard drive to 320 Gigs. Works perfectly so far. With the free shipping, you CAN NOT go wrong for the price. It's a no-brainer."

"Odered shipped the next day and recevied in very ggod condition."

"We inadvertently ordered the wrong product for our needs. We made a special request that restocking fee be waived especially because we wanted to re-order the correct product and additional products from SuperMediaStore. Initially Management outrightly refused to even consider a waiver of the restocking fee. However, twenty-four hours after my request, a customer service associate contacted me and apologized for the reaction of management the day before. They were clear to state that a 15% restocking fee is part of their return policy for non-defective items. Management said they could understand our position and would waive the fee this one time.

In an age where excellent customer service is difficult to find, it is refreshing to know that there is an internet company that respects the consumer and is willing to go the extra mile to maintain loyal customers and their good reputation as a store. I appreciate that Super Media Store was willing to educate me about their policies and forgive my mistake. I also respect the customer service personell who had the integrity to follow their policies as directed by management and bring my concerns to their superiors. I thank the team at SuperMediaStore for taking the time to contact me and resolve my problem.

I would definitly recommend this store to anyone who was interested in the types of products they carry."

"I thought I had a problem returning a toner cartridge back to Supermediastore.com, but it turned out that the RMA number they had promptly emailed me was stuck in my spam, or bulk mail, folder. Once I emailed the company directly, they were very helpful and got me all squared away with the RMA number, and since then I've gone ahead and shipped the toner cartridge back.

Although initially I said I was "very dissatisified," I am now VERY HAPPY with the service from Supermediastore.com. So I give them the highest positive rating I can.

I just hope you here at ResellerRatings will REMOVED my prior negative rating for Supermediastore.com.

Thanks for your help!"

"Fast and good service! Definitely recommended!"

"replacement toner works great, no streaking, colors look right. "

"Excellent Company.
High quality products and lightning fast delivery. "

"Ordered a SDHC card reader on 9/23/08. Order arrived via USPS on 9/25/08. Reader worked right out of the package, no issues. Was pleased with the cost of the item, the speed with which it was shipped and received. Would order again without hesitation."

"What a great deal! These cases are perfect, exactly what I was looking for. True to the description."

"The thing that I got was a USB card reader and it is very good. I reads a lot of different cards and had a very good price."

"Notification and shipment super fast. Good product for the money."

"Very fast service with a great price for the USB device that I ordered."

"Items shipped promptly and completeme met my expectations."

"Excellent product, very good burning media... Taiyo Yuden cd...Highly recommend both media and Supermediastore."