"I have been a customer for many years. This is an outstanding, honest, customer oriented company. They provide amazing advice and products. I highly recommend them!"

"Great prices for the filter that I needed. I was not sure if the filter was the correct one. I called and they asked for a photo of the filter head and quickly confirmed that the one that I wanted to order would be a correct fit."

"I did a search for my Overture H104 cartridge replacement... was looking for a good price and service.. found both in Superheater.. thanks so much."

"See above. No purchase shown on credit card to date. "

"Best price. timely with delivery"

"Ordering was easy . The web page was understandable."

"This guy will jump through hoops for anyone. Very knowledgeable guy. Great service. He cares. When was the last time you heard a recommendation like this. Probably never. "

"terrible communications and ZERO replies to 3 emails. They are fast to take the money from a customer but never respond to a simple inquiry of "When" the item will be back in stock. Do you think people will just wait on you? Pitiful example of customer service. So glad a customer has the recourse to cancel an order thru the CC company. I am willing to bet that you will not respond to the CC companies request for resolution....
Will never recommend this type of company. EVER."

"Easy ordering process, prompt response to inquiries, fast delivery."

"I received great help from Jacques with my order and my online coupon. Much appreciated!"

"Just went on line and order it so easy to do "

"I ordered a UV purification system online. Paid for it and submitted it. My Cc was charged. A few hours I received an email from the owner stating that someone had made mistakes with the pricing and something else. He said it was an expensive mistake and wouldn’t honor the order. No explanation or offer after that. I sent a reply asking what it should be so I could reorder. Unfortunately he will respond so I’ll go elsewhere! Poor origination to work with. I can only imagine dealing with their customer support if there was ever an issue that needed attention. Dodged a bullet here. "

"I received quick excellent service and look forward to doing business with Superwater in the future."

"I ordered from SuperWater over two weeks ago. No product and it’s not even been shipped yet. I asked SuperWater to cancel my order. They said they show that my order was shipping. That was over a week ago and still nothing. I contacted them again a few days ago and got a message that they are ‘out of the office’ and closed for a few days. The filter I need is pricey and SuperWater’s price was very reasonable, but I am starting to think they are a scam site."

"I placed an order online for an air filter. I received confirmation, and about 20 minutes later received an email saying my order was cancelled. I emailed the vendor at SuperWater (Jacques). He accused me of being a criminal and running a scam! I'd gone through the normal process of placing the order on the website and used their ApplePay option for payment. Read the emails between us to see what it was like dealing with this business:


On Fri, May 31, 2024 at 5:06 PM icloud.com wrote:

Hello,

Why was my order status changed to Refunded?

On Fri, May 31, 2024 at 5:11 PM Superwater.com Jacques everpurefilters4less wrote:

i have been doing this for 30 years, and you are running a scam, so the guy with the 2 Million Dollar home get's his money back.
The guy trying to steal is usually the bad guy.
also....misdeed is your email?

you can find another company to scam.
your order also cost us more money when we cancel and or refund.

i did not look first so I have to blame myself.....

too many criminals out there in internet land.

G-D is Real.
- j

Date: May 31, 2024 at 2:20:10 PM PDT
To: "Superwater.com Jacques" everpurefilters4less wrote:

Sir,

That is an Apple, random generated email that it defaults to when using Apple Pay. Have you never used Apple Pay?

Yes, I have a home in Santa Fe and an apartment in Glendale.

You do have something to blame yourself about, and that’s jumping to conclusions. I am a real, honest customer.

How are you going to be scammed by accepting money through Apple Pay/Mastercard and sending out a product you sell?

What scam am I running? Would you like to be sued for defamation?

(Meanwhile, I received an email from ResellerRatings.com asking me to review my experience with SuperWater. I gave them a 1-star review, obviously.)

On May 31, 2024, at 2:29 PM, Superwater.com Jacques everpurefilters4less wrote:

only real criminals give crappy reviews.

you do not own the home for 2 Million at the other address.

KARMA, coming for you.

Date: May 31, 2024 at 2:38:29 PM PDT
To: "Superwater.com Jacques" everpurefilters4less wrote:

Real criminals don’t leave reviews. Period.

You are really displaying paranoid type issues with these emails you’ve sent to me.

I am a real and legitimate customer, so if there is karma coming for anyone, as you put it, it would be self-inflicted on yourself.

You think people that have nice homes don’t order replacement filters? What the Hell is wrong with you?

I’m now very happy you cancelled my order, given your terrible and insulting customer service.

(So there you have it. The weirdest purchasing attempt I've ever encountered. You can see why I felt compelled to leave this review.)"