"They apparently no longer have "customer service". One link I clicked on said I must have typed the wrong URL/address. The other ink gave NO contact info. The email said call if I have questions or email. The email bounced, and they gave NO phone number. I'm concerned that I've been tricked."
"Shipped wrong item! Upset not because of that but because their lack of communication
I ordered from SupplementMarket.com, and received the supplements in a timely fashion. However, when the shipment came, I noticed that one of the products was not the same as the one I ordered. I called them, and somehow their "answering message" girl picked up, told me that the office people might be busy so the call got diverted to their answering service. I told her my problem, and she took down my name and number, to forward it to the "office" staff, and they would call me back. Waited a day, and no call back. The next day I called again, and surprise, the "answering" girl picked up, with the same line " give me your contact info" and we will get back to you. I explained to her it was my second time calling, and gave her the info again. 4 hours go by, its coming close to end of business day, and still no call back. I called them again a THIRD time, and surprise, surprise, the answering girl picks up with the same line. I got fed-up with trying to reach them, CC company will be notified for a swift dispute. They hire answering machine people just to take messages?? Would it be easier, and quicker if the answering machine operators took care of consumer problems?? I suspect that they have a very poorly run operation with one person answering phones, and the other shipping items. They communication and customer service is the lowest. I gave them not1, not 2 but 3 chances to make it right, but they will not listen. I am an active member of several fitness and bodybuilding boards, and I will make my reviews about this company known to their customer base.
"
"I ordered protein powder from supplementmarket.com and they sent me an email saying that I need to pay more than double the postage 5 mins later. So I asked them to delete my details and cancelled my order. I got a reply back saying I was "paranoid and stupid"! Now I have loads of spam being sent to my email account and even a letter threatening to sue me!!! My lawyer and I are currently deciding whether to take this matter further.
Do not order anything from supplementmarket.com!!!"
"WOW! I'm so speechless..they ACTUALLY BANNED ME ! for asking a simple question AND CANCLED MY ORDER !....Just read my email below.. DO NOT BUY ANYTHING FROM THEM EVER!. Trust me your better off buying somewhere else. I should have read these reviews below me first. DO NOT BUY from them EVER. I wish they would close down ASAP.
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Subject: Receipt for Refund and You're Banned
What are you possibly talking about? We don't have the Taraxatone in TX, so we're sending it at our cost from PA. Since I have no idea what you are talking about, I am personally cancelling your order.
Dom Tricome, Pr.
***-***-****
***-***-****
www.supplementmarket.com
-------------- Original message ----------------------
From: ****@****
>
> Hi Dom
>
> 2 things WHY did you list the Taraxatone INSTOCK on your website when its
> clearly NOT in stock.
>
> and why didn't you email me FIRST BEFORE charging my credit card for 2 items
> when your website says that my credit card will NOT be charged until the
> order is COMPLETE and shipped. It was the only reason why I ordered from your
> site. The Creatine was simply an afterthought that i really didn't need. I have
> a show next week, when will you have it in stock and why lie on the site in
> the first place.
> Regards,
> Henry"
"Worst customer service I have ever experienced with a company. They are ok, SO long as you don't need to contact them. If you do contact them, they reply with VERY rude insults, vague answers and basically no help at all other than to insult you and call you names. Not sure how they keep any business based upon how they treat their customers. Do yourself a favor, read the other comments on this company and then buy elsewhere.
There is just no excuse to be treated this way by a company, no matter the situation."
"Non-communicative and rude customer service (threatened to sue, used profanity). Product never shipped, and took forever to get (partial) refund. Stay away."
"Rude customer service would be the only bad point about this company. Also threatens to sue for libel for almost every bad rating on ebay. Price was excellent and shipping was prompt and punctual to arrive. Kind of a trade-off."