"Loving the power in the gym I’ll reorder the first of the month."
"definitely going to order again. great energy boost!!!!"
"I will buy more items from this company at First I was a bit suspicious but it is a honest they delivery what You ordered "
"more products in stock than others, 3-4 days shipping, not too bad. if not available the website notifies you."
"Best price on ISOPURE on the internet - fast shipping too!"
"Same thing everyone else is saying. I made a purchase and 3 and a 1/2 weeks later it has not arrived to. I have tried calling the customer Service number and have regularly got messages like "we are not open right now, try again later" and whe they were open and you press the number to check thw status of your order, it said that department was closed. I then tried to send an email to the company, but a week later they never responded.
Just had to call my card company to dispute it.
Dont bother buying from this company. Absolute SCAM."
"I don't think this is a real company - they took my money and have not sent my order after 2 1/2 weeks. They will not answer my e-mails so I have requested a refund. After another week -- nothing. These people just need to go away!!"
"Same experience as others. These a$$holes lure you in with low prices which they have no intention of honoring. It seems that this company has no to actually fulfill the orders and hope people will forget?? Placed an order. 1.5 months go by, nothing. I tried calling their customer support line on multiple occasions. I was told it would be a 35 wait minute wait each time. Emailing them is a waste of time as well. Judging by the robotic quality of responses I think they outsource CS to India or some place like that. Had to file a credit card dispute to get my money back. Avoid this vendor like Bubonic plague"
"STAY AWAY FROM THIS COMPANY!!! I placed an order for some supplements. Received an email stating I had placed an order and that they took my money. They stated I would receive an email letting me know when my product shipped out. I waited a few days, then a week, then a few weeks had gone by with NO email stating my product had shipped. But they sure took my money immediately after placing my order. So I tried calling them to no avail. Couldn't get anyone to answer the phone. So I emailed them asking them what the hold up was, where is my product, and what is going on? I haven't heard anything from you in over 2 weeks and this is highly unprofessional. I place orders with BB dot com all the time and get the product to my door for a very reasonable s+h cost in 2-3 days!!! So a week or two goes by and still no response!!! I email and call them again and nothing still. Then a few days after this, I finally get some crap response from them saying they are sorry it's taking so long, something about they are out of stock, and it can take up to 4 weeks or longer some times to get products in stock?!?! WTF? You don't sell something to a customer that is not in stock without letting them know that up front. And if you find out something is backordered, you inform that customer right away. I email them back at this point and tell them that if I don't hear from them in 48 hrs that my product has shipped, I am cancelling the order with my credit card company and getting a refund through them. They didn't respond!!! My cc company took care of it, put the money back in my account. Then I get an email from the company about a week later saying they are sorry it is taking so long and that the product should be in soon?! I was like, too late guys, I already got a full refund from my cc company. This email was about 2 months after initial purchase! STAY AWAY FROM THIS COMPANY! They ****. "
"I ordered on October 31 and after a week, and not getting confirmation on the shipping I tried to call and only got a recording. I emailed them and they responded that it was on back order, I then told them to cancel my order and got confirmation on this being cancelled. They charged my cc the day I ordered, and said they would credit it. Well then 2 weeks later I received the shipment. I refused the order and that has been about 3 weeks ago and still no credit t card. No luck in getting a refund, or to get anyone to answer my email or the phone. Next step BBB and calling my bank. "
"These guys are either bait and switch, or super slow in filling orders. Placed an order for some energy bars TWO WEEKS before a trip, figuring that this is plenty of time to get the goods. For the past 4 days the order has been showing in "Printed status". At this point there is no way it will arrive on time. Pay a bit more and get the stuff you need elsewhere, when promised. And do read the vendor reviews here before placing an order. I did not bother to do so figuring that for $30 my risk is minimal. What a mistake. And if anyone from SW is reading this - yes, I will dispute the charge with AMEX."
"Placed order 6/25/16 and was billed 6/28/16. It is now 7/9/16 and still not product. Have used them in the past and never any problems. Guess since they had to price match they don't give a crap when it ships if at all. Tried to call them on several occasions but was on hold for 10-15 min and was still told it would be 40 min longer. No thanks. All emails were never responded to and even tried other numbers with no success. DONE!! Disputing the charge and even if it takes a while to get my $ at least something was done."
"Been 10 days since i ordered/ $$$ cleared my account, try to contact customer service a dozen times always asked me to contacted them another time or help desk. Contacted help desk no reply. Also could not access my account tried to rest password a few times no reset email ever recieved. "
"Horrible horrible horrible customer service. Ignores and doesn't respond. Item was back ordered, didn't give me a refund even though it was past a month (after waiting on hold for an hour and a half I was told this). They sent me the wrong item. I contacted them via email since I didn't want to wait on hold, but it ha been 15 days and no reply. I had to contact the actual manufacturer to give me a refund. Save your time and money and go somewhere else. "
"20 days to get half of what I ordered.
Not to mention that they charged my credit card the full amount the day that I ordered, and it took 3 weeks to get a refund on the part that they claimed was out of stock.
If you try to call them the phone system always says the wait time is over an hours. If you email them you get an automated email saying they might get get back to you in two days and a statement saying their shipment policy is 10 days. However, I couldn't find that information disclosed anywhere on the site.
One of the items I ordered showed in stock, still shows as in stock, but they claimed it was back-ordered and could not deliver it. Then the slow refund. Wonder if that had anything to do with the fact that I submitted a price match request and they didn't want to match the price?
What a totally negative experience, will never shop there again."