"Easy checkout, fast shipping, excellent packaging to protect my items. Very impressive. Will be using Supply.com again!"
"Supply.com had the product I needed and it was easy to purchase. Installed my new faucet and it worked great."
"My toilet did not arrive complete. I received the tank and have not received the bowl yet. Order #: 20641303"
"I tried to cancel my order within an hour after placing it on Sunday. Was surprised and very disappointed that there was no way online to cancel my order. Only option was to submit email or call. I submitted email immediately so I could cancel before the order shipped.
Outcome was that a partial order shipped Monday and balance shipped Tuesday. I received a response to my email cancellation request 7 days later stating the items were shipped.
This company ships material quickly but needs to improve on communication response time and add a cancellation option on their online shopping.
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"They have a good price and fast delivery system, txs "
"Fast delivery, packaged well and great service!"
"Shipping was super fast. Part was exactly what I needed which was discontinued through its manufacturer, such a relief. "
"They had what I wanted and no one else did. I was very happy!"
"Had what I needed and delivered quickly"
"Delivered three days after I placed the order. Everything was there and exactly matched the website. "
"I purchased 2 shower faucet and head packages on-line from supply.com and was promised 2-3 business days shipping. I e-mailed a question about the items to their customer service, and the e-mail was never answered.
My credit card was charged, but after 1 week no shipment was received. I phoned them and found out that they didn't ship those units to California. I asked why no one contacted me to tell me this, and they had no answer. Other on-line stores I later contacted said their ordering systems check zip codes to screen for such restricted items.
While I did get a refund, this delayed my plumbing job considerably. Not responding to customer service inquiries and charging a credit card but never shipping an item, however, are indicators that this business isn't run properly. "
"About the best prices, items all in stock, reasonable shipping charges and fast delivery. Would definitely buy from Supply.com again! "
"Great and service. Delivered much quicker than expected. "
"Ordered a 3/4" gas line as advertised. What I received was a 5/8" gas line with 3/4" fittings on each end."
"The 2 fittings I received were exactly what I ordered. I also received fast shipping."