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Verified
5/5

2020-04-02

came next day!

"came next day. exactly what I ordered
"

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Verified
5/5

2020-04-02

Plumbing supply

"Ordered 2 items and they were delivered the next day. After we had the items for about a week the contractor looked at one item and realized it was not what he wanted to use. No fault of supply.com. I did find the return procedures somewhat challenging as it required having the original box which fortunately I had but also 6 other requirements which I have complied with and hopefully get full credit. I think they should include these complicated return steps with the original order. It would appear they would like you to miss a step so they don't have to provide a refund. I would do business with them again. "

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Verified
2/5

2020-03-26

Too difficult

"After trying to get many quotes, it was very difficult to communicate with the representative. They often did not reply to emails at all. Then, once I did end up placing an order, they sent me two types of the same product so they look different even though they are the same and my client was not happy about the final result. I will make sure I look elsewhere for my business needs in the future."

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Verified
1/5

2020-03-30

Poor Communication.

"I ordered a part, didn’t receive a ship date. I called. They said that they couldn’t ship what I ordered and would return my deposit. Horrible customer service!"


Verified
5/5

2020-04-02

Best experience ever buying a part for a customer. Fast service, personal service, great price, and fast shipping!

"Found what we needed at a great price! They personally helped us sign up and get a pro discount. Got the item quickly for the customer and they were super happy. "

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Verified
5/5

2020-04-02

Exactly what I needed

"I was replacing a faucet cartridge in a roman faucet on a garden tub. I found out that Lowes doesn't carry those replacement parts and my local plumbing supply store was closed to the public due to the current virus scare. You guys had exactly what I needed and shipped it fast. Thanks!!
"

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Verified
5/5

2020-04-02

Great service!

"Finding item was easy. Completing order was also easy. Recieved the part 2 days earlier than expected. "

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Verified
5/5

2020-04-02

Better than I thought possible

"We needed a hard to find part, we discussed it with the customer service department and within 24 hours it was on our doorstep. UNBELIEVABLE! 5 stars aren't enough. "

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Verified
5/5

2020-04-02

great service

"I was able to find what I wanted and both orders were delivered quickly."


Verified
5/5

2020-04-02

Just what needed

"Supply.com had everything I was looking for on my project and shipping was very fast"

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Verified
5/5

2020-04-01

Amazing

"Our shipment came in super fast. One of the items was broken and the customer support replaced it in two days!! Amazing prices, great fast delivery and amazing customer service. "

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Verified
5/5

2020-04-01

Anand

"it was a nice experience, very aggressive pricing and was very prompt on delivery"

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Verified
1/5

2020-03-25

You Pay The Shipping On Returns - Ouch!

"First order with Supply.com and absolutely my last! Ordered a commode that arrived in three packages and the one containing the bowl was busted. They said toss it and I did. They sent a replacement and it too arrived busted. They said toss it and I did. At this point I'm fed up and request a credit return for the other two items, which now have no value to me. Turns out I'm on the hook for the shipping and it costs ME $127 to return. Oh man am I sorry I did business with Supply.com! "

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Verified
5/5

2020-04-01

Great customer service!

"Fast and accurate received our return fast and simple."

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Verified
5/5

2020-04-01

everything it was supposed to be

"i ordered and they delivered"

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