"I ordered 4 brand-new Cisco GBICs from them. They arrived promptly. Upon installation, one of them turned out to be DOA. I called and they cross-shipped a replacement over-night. They were very responsive and will definitely have my business again."
"Fantastic service. Ordered a set of Labtec Headphones that came in perfect condition. Fast shipping too! I will defintely order from them again!"
"Refused to accept return/part exchange on item that had been opened within 14 days of purchase.
Terrible customer service (it literally took two days to get through to anyone on any of their 3 lines, they must have all of two people answering the phones, of which neither seem that happy about doing their jobs, So I repeatedly called and e-mailed them for two days before I got even the slightest response, whereupon I was directed to their web-site and given my password (which I hadn't been given originally, when somehow miraculously on my first phone call I'd been able to get through and had ordered the products).
That they can get away with this is a testament to the lack of consumer rights protection in the US."
"The ONLY place that carried a 6FT clear ice USB A/B cable. AWESOME product selection. Well-designed web site and exceptionally intuitive. Customer support was excellent with terrific e-mail updates for order status, delivery, and tracking information. Very fast delivery! Nice touch with account history and order status on web site."
"Excelent support for purchases with international credit cards
Friendly personalized pre purchase support "
"Looking for a copy of Apple's DVD Studio Pro and Final Cut Express, not only was it very easy to find what I wanted, but the ordering process was quick and painless - even as a new customer on a slow connection from a hotel room.
The need to amend delivery details after the order had been placed was also handled easily, and it was a pleasant surprise to find the goods had been delivered to the other side of the US much sooner than expected with a standard delivery option.
I definitely want to use them again. Their prices are competitive and their service certainly is!"
"They shipped my order within 24 hours and have emailed me every step of the way with updates.
Most merchants just have you go to a web page and track your own order.
The extra personal touch is much appreciated."
"Outstanding Order Placement to Ship Time performance, order acknowldgement, and tracking information."
"Excellent seller with extraordinary prices and lightning-fast shipping at a low cost. We are so pleased to have found this company on a Google search and then price comparison. Buy with complete confidence."
"Outstanding seller - competitive prices, fast shipment, great customer service. Would highly recommend!"