ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.14/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.38/5
Customer service:
4.21/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
5/5

2024-07-05

service kings

"I ordered the wrong part, my fault, made the return and received correct part very quickly without hassle, very good service, will use again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-05

Excellent

"Easy to use website and fast service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-05

Very prompt

"Ordered 2 specialized electrical housings, received the next day, super fast !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-05

Washing Machine Cutoff Valves

"Couldn’t find these anywhere in my town and Supply House had them. Parts arrived two days earlier than promised. Definitely will use them in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-05

great replacement for original

"Extremely fast delivery-- couldn't be happier ! "


Verified
5/5

2023-01-10

Good prices FAST delivery

"We needed some 45 degree flare fittings. I was surprised that McMaster Carr didn't have them. SupplyHouse had them and I had them the next day."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-08-25

I Love SupplyHouse.com

"SupplyHouse.com has everything my business needs to make me successful. The prices are great and the customer service is outstanding. I get everything I need to make me look good, thanks to SupplyHouse.com!"


Rep reply posted 2019-08-26
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,
Thank you so much for the positive feedback. We truly appreciate it and look forward to doing more business with you in the future.
Have a great day!
Customer Care Team
SupplyHouse.com”


Verified
5/5

2024-07-05

Shipped NJ to MD in 19 hours

"Good website, lightning fast shipping, 8njave made returns and they have a reasonable return policy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-05

Under promised, over delivered!

"They stock a “hard to find” HVAC blower, sold at a decent price, and delivered it faster than promised. I’m a very happy customer "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-05

Easy and Convenient

"Found both items I need for a project and they shipped to my home for free."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-05

Information thieves

"Now I must have an account and provide my information. This is under the guise of security, but is in fact to sell my information. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

We are so sorry to hear about your concerns regarding account creation on our website to place an order. Rest assured that we take data security very seriously and your information is only used internally to process orders. In effort to best protect our customers and their account information, we do require a sign-in requirement.

If you have any specific questions or need further assistance, please don't hesitate to reach out and we would be happy to further assist you at 1-888-757-4774.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
1/5

2024-07-05

Received wrong item

"Received the wrong item I ordered. "


Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us. We strive for accuracy in all orders so we thank you for bringing this to our attention. I see that a return was set up, and hope the process went smoothly. If you need any further assistance, please let us know and we would be happy to help!

Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you,
Danielle D.
Supplyhouse.com Team”


Verified
5/5

2024-07-05

"All of my orders always come on time and packaged very well. Will continue ordering from supplyhouse "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-05

Customer focused

"Answered my questions quickly and accurately. Shipping was fast. Product was just what I wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-05

Filter

"Fast received in good condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process