"I do not know how I got to this site “Supportdock.com”, I thought I was chatting with HP support. I felt that they were trying to gather enough information from me to bill me over the phone. After I notified them that I was a Certified Computer Nerd they abruptly ended that chat and a new window popup asking for my email address so I can get a transcript of the chat. Below is the conversation with only spell check modifications and my personal information replaced with all X’s. Draw your own conclusion.
Please wait. A representative will be with you shortly.
Kuldeep Malik says: Hello Bill. My name is Kuldeep Malik how can I help you?
Kuldeep Malik says: How may i help you?
Bill says: I have a HP G60 laptop I ordered restore disk for it and I am for the first time trying to reload it. I was assured that I was getting a Microsoft OEM disk. It is a HP recovery disk I keep getting a 1005 error message when I try to restore the disk and it hangs at 99%
Kuldeep Malik says: let me check
Kuldeep Malik says: Have you increased the memory of the lap-top after the purchased?
Bill says: No
Bill says: The only thing I have done is re size the partition with the vista disk manager utility.
Kuldeep Malik says: Have you connected any of the device like printer, router ....with the lap-top ?
Bill says: no
Kuldeep Malik says: Is this window XP?
Bill says: no
Kuldeep Malik says: Is this Window Vista?
Bill says: yes
Bill says: The order # for the disk is UGXXXXX
Kuldeep Malik says: Looks like we can fix your issue.
Kuldeep Malik says: May I please have your full name and email ID.
Bill says: Bill xxxxx
Bill says: ****@****
Kuldeep Malik says: Thank you
Kuldeep Malik says: I have some more questions and would like to talk to you. May I please have your phone number where I can call you.
Bill says: No
Bill says: I do not have a phone with me right now
Kuldeep Malik says: We required the phone conversation to resolve the issue ...
Bill says: are you going to charge me?
Kuldeep Malik says: This is a chargeable services
Bill says: Not Thanks, you guys sent me the wrong disk and now you want to charge me?
Bill says: Who can I complain too?
Bill says: WHO CAN I FILE A COMPLAINT WITH
Kuldeep Malik says: I would like to clarify that this is not HP. This is iYogi Technical Services and our computer support specialists provide desktop and laptop technical support for over 100 software applications. We also provide technical support for virtually all peripherals (printers, scanners, etc…)
Bill says: I Am a Certified Computer Nerd. I can fix this my self. GOOD BY
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