"Vendor cancelled my order and raised the price from what was advertised on the web, after I had already ordered it at the lower price. There was only approximately a 10% difference between what I ordered it for, and their new posted price on the web. They could have honored their posted price.
A very sleezy way to operate a business. I definitely will not be doing business with them again in the future."
"Extremely impressed! Ordered a motorola bluetooth headset at 9AM on Tue and it was in my hands at 1pm on Wed. I did not order expedited delivery service and was expecting 3-6 business days. Wow! "
"WORST shopping experience I have ever had.
DO NOT buy from these crooks.
BAIT & SWITCH is what they did, then they refused to admit it. I finally got an RMA, shipped it back at my expense, still have not received credit on my card. Email service was VERY rude and inefficient, and I lost as much money on this transaction as I would have spent had it been successful. I am out $45, with nothing to show for it but hassle."
"Smooth transaction, Product arrived quickly. Product was as described. Thank you!"
"I purchased the RapidRun cabling system for home use. SureNeeds provided all the accessories needed at about half the price of most other retail merchants online!
There was one item that was out of stock. When I emailed inquiring them when they should have the item in stock, I received an immediate response (within 20-30 minutes) - now THAT's customer service!
Once my order was in, the items were shipped within 24-48 hrs and arrived at my door a day ahead of schedule (shipped via UPS ground).
Shipping is not free, but very reasonable - the more you buy, the more you save on shipping.
The only recommendation I have is that the buyer should browse online to find what they want, then go to SureNeeds to see if they have it using the product description or part number. This website is not really designed for just "browsing" for products. But if you know what you want and you want it for a great price with great service, SureNeeds is the place to go."
"Their service was excellent along with timely shipping and order acknowledgement/reponse. They also supplied tracking information. I would definitely have no problem purchasing from this seller for future needs.I receive exactly what I purchased. "
"One of the best online companies that I have dealt with. The response time for emails is phenomenal. The orders are delivered extremely quickly. Online ordering is a snap. Its a pleasure to deal with companies like this one!"
"Price and everything else about this store was great. I got the item fast, but I wish they would have had better options for shipping, it was very expensive."
"The website could do with some work, but the transaction, price, and customer service are great. I bought a laser mouse at a fantastic price (best on the internet), and it was shipped very promptly. It turned out to be defective (micros-witch was defective, nothing SureNeeds could have done about that, it was probably jostled too hard during shipping or some such), but I emailed them at night and it was shipped out the very next day and arrived very quickly. I was a little late about getting the defective one shipped back, but sent them the tracking number and there were no hassles at any time during the course of the return. The staff was always professional, curteous, and very prompt. I couldn't be happier, and definitely plan on buying from them again."
"Great Service. Delivered on time. Everything was great. Great seller."