"First I order my product an they charged me over $1600.00 then I called an asked y an they say sorry an now I only received the compressor an not the air bags the hole order was around $550 not $1600 an now I can’t get what I ordered an payed for
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"Customer service is not helpfull at all. Products are **** and also if they send the wrong part like they did with me it takes 2 days for them to send you a prepaid label. I’ve been waiting for my refund for about 2 weeks and nothing. Horrible customer service, horrible company and if I were you I would stay away! I will never buy anything from this website. "
"I ordered ICI steps from Suspension connection on Thursday, the order was supposed to ship Monday but did not, Tues I got a tracking number for Friday delivery, late in the day the shipment was cancelled by ICI I called Suspension connection and Caitlin was very nice and helpful but had trouble getting info from ICI about the drop ship order. Tuesday she found out that the order was cancelled because they put the wrong brackets in the box, WED. nothing happened. Thurs. I was informed that neither ICI nor suspension would do anything to help make up for the mistake by expediting the order.
I finally got a new tracking number but my order is not expected to arrive until next Tues. and they are only 3 shipping days away form me.
I am not used to dealing with companies do not step up and do the right thing to make up for a mistake that causes a delay.
Caitlin was great but management would not allow her to do her job and actually help the customer.
Like the other review here says, If you like dealing with companies that do not care about you and have a lot of time to waste, these are the people to deal with. LOL"
"I ordered front and rear shocks wanted 11 days (website says 1-5 days). I received the rear shocks only, called in and waited on hold for 15 min before a rep came on the phone and told me they are on back order for another 2 weeks. I ask her why wasn't I notified of that, I would of went somewhere else. "Thats what I said" the rep said.....not happy now im waiting over a month for shocks. If you are in a rush or dont want to wait a month or longer for your shocks....this is your shop. This place is a joke....should of listened to the reviews I read before I purchased. Hope this helps....."