"I placed an order for several items which was processed quickly and without too many complications. I promptly received order confirmation, payment confirmation, and even an invoice. Website and browsing experience were satisfactory. The next day, I received a message saying "some of your products are out of stock and the order could be delayed." I then requested to know the basics: what was out of stock, and in what quantity. What less could I ask for? I offered to accept a partial order if the available stock covered my immediate needs. Impossible. Several emails, too many, in a morning and a half without them being able to respond with anything other than "we need more time" - which is exactly what I didn't have, at least for part of the order. In the end, I had to exercise my right of withdrawal and I admit they were quick about that, too. But net net, I lost 24 hours without receiving a response to a basic request. Not what one expects for an online transaction in 2024.

The above review was refused to be published by svetila.com; I got an answer stating that "everything was OK and they had already given me an answer". If cancelling my order (i.e. not even considering to send the items they had on stock, as I ordered more than just one SKU) is what this site considers a customer-centric answer, you can decide for yourself if you want to dare purchasing anything from them. Most worrying is to know they don't consider publishing negative reviews either, another clear sign of how consumer centric they are and the ambition and motivation they have to improve their service levels: none."

"Site that sells out of stock products, without ever letting you know in the purchase process of course.
No follow up, doesn't answer to emails... Long story short, take you money elsewhere, I spent $300 with them and I'm still left hanging after a month."

"Great deal and service,very fast shipping!!!! thanks!!!"

"Great price/value and quick delivery."

"prodajalcu se ni zdelo kupca niti obvestiti, da izdelka ni na voljo."

"Ordered some fairly well priced lightning tubes and was pleasantly surprised that even a delivery to the Northern parts of Norway (an outpost of Europe) was very fast. Will for sure buy more stuff from this shop!"

"Thank you for keeping me informed throughout the mailing process.
Good job !!"

"Easy to your find articles, easy to order and fast delivered."

"After waiting 7 days for my order I tracked it only to see "rupture de stock" with no explanation. I had to email Svetila to find out when/whether I could expect the order to arrive. They now say 13.9.2016 for restocking…so presumably delivery after that. I hope they will have the courtesy to let me know what is happening as I have already paid for the goods."

"Resnoble price,quick delivery"

"I ask for a product from Spain and all arrived well, good Service!!"

"Fast delivery but one piece comes broken. The box was ok. I asked for new one but there was no answer. "

"Naročil, plačal, dobil. Brez težav, vse žarnice delujejo odlično. A++"

"Quick delivery and inexpensive items"

"Quick service and adequate information on the product."