ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.65/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.65/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2020-01-11

Love Swappa!

"Purchased for the third time through Swappa from Wisephone ER and all three times have been seamless. Easy to find what you are looking for, easy and safe transaction and easy communication features. Thank you once again for providing a wonderful service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

2/5

2020-01-09

Okay Website, they charge too much for Transactions.

"Website and staff is alright but they charge way too much for all transactions. Then PayPal takes another big cut from you so basically screws you up. "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-01-05

Terrific Experience

"Swappa establishes a great environment for safe purchases, with clearly delineated rules for conduct. You know exactly what you are buying, when it will be shipped, with a framework for resolving any issues. In my case, the device I purchased was such a good bargain that I was afraid it was too good to be true. This is where it helps to have a reliable facilitator, to give buyers enough confidence to proceed. The device was just as described and I am very happy with the purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-01-04

Great place to buy and sell

"Swappa is a safe and easy way to buy and sell used phones. By taking away the middle man I can change phones when needed without taking a big financial hit. It sure made things easier when I had phones that didn’t work on the carrier I wanted to change to!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-01-02

Well-run site and service

"Excellent purchase via Swappa. It has been a great site to give a new life to old (and not so old) phones. Unlike eBay, the seller ratings apply to only transactions with these complex devices, carrier unlock, etc. Much less chance of hidden surprises IMHO. The site admins were quick to step and help in an earlier, different sale by an unrated seller. "


5/5

2020-01-02

Swappa is great

"5x buyer and had a great experience each time. The rules for device condition and clean ESNs really give me confidence. Lots of great tools for watching prices and browsing listings."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-01-02

Great Service! The only way I will buy new/used devices!

"Swappa is great in many more ways than one. Sellers on this site have to be verified by Swappa admins and generally they do a pretty good job of it. This lowers the chance of getting scammed by someone. One tip I would give is look for sellers with many reviews and have sold or are selling many devices at the moment. Next, don't be afraid to ask the seller to lower their price. Most sellers won't mind going down $10-$20 if it means they can sell their device sooner. Hope this helps!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-12-31

Honest, convenient transaction

"I purchased a mint iPhone Xs Max which was absolutely true to the listing and pictures, in perfect shape, and we were able to meet up locally the following day. Bravo!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-12-28

Sell with trust

"It's amazing to have this type of secure and safe experience with selling my new expensive smartphone. I got spammed on every site - FB market place to CL to letgo and offerup. All wasted time not 1 lead. Listed here with verification and boom sold within 5 minutes. Wow!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-12-26

Smooth and Easy Transaction

"Very impressed with the service that Swappa provides. They made it super easy to sell my phone without any hassles. I will definitely use them again in the future."


5/5

2019-12-24

Using Swappa

"Easy to use. Sold my phone fast! "


5/5

2019-12-23

Simple and convenient

"Very easy to sell on that platform! Pleasant staff and it appears there is always a team member online ready to guide and assist in creating a listing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2019-12-23

Shipping Address

"The only issue I had was I wanted the unit sent to my office since the shipper sent it signed, receipt. While this option was available on the check-out screen, it was not functional and there was no way to change.

The handset is great and looks like it is brand new. It works great too!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-12-20

Excellent Wesbite for Resellers & Buyers

"This website is wonderful, the fees are fair as a seller and as a buyer, you can buy in confidence. All devices on the website are fully working so you can buy any listing on there with no worries of receiving a broken unit (unlike eBay). Also unlike their competitors, they do not charge fees based on volume, fees are the same for sellers of any size to make sure you as a new seller have a fair playing field "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-12-15

Great

"So great I purchased another iPhone 8"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges