ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

1/5

2019-07-18

Worst place to sell items

"Worst place to sell items, unclear & frustrated requirements for pictures & info.
Useless customer support.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-07-16

Happy to recommend Swappa and Used-Gadget!

"I have purchased two phones and sold a Chromebook using Swappa. Everything went smoothly, for both my purchases and selling. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-07-11

Easy transaction

"Everything was as advertised and process couldn’t be easier. Will definitely use Swappa in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-06-29

Safe, secure and simple

"Swappa is safe, secure and incredibly simple to use as a buyer. I have purchased 4 phones, an iPad, and 2 Apple watches. Everything has been exactly as described and arrived on time or early. I highly recommend Swappa over any other online resale site. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-28

Great experience

"I didn't want a new phone, but my iPhone 6s stopped working, so my hand was sort of forced. Was trying to get the best value, and I am glad I found Swappa! It was really easy to compare by price, and it was easy to see the reputation of the seller. I bought from a reliable seller, and so far the phone has been great. The phone seems to operate like new, and it was probably half the cost of buying a new version of the same phone. Service was as advertised, would highly recommend to people."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-25

Exceptional!

"The seller was great, explained how the device was, he answered questions I needed to hear. Great customer service and communication, he shipped the device right after the payment and it arrived in 2 days with no extra payment for faster shipping. Device was better than the photos posted maybe because of the reflection from light. Am happy with my purchase and will recommend other people to Swappa. Best online experience ever!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

3/5

2019-06-24

Not completely sold

"I received my phone in a timely manner and it was cosmetically perfect. I did order nearly new.
But the mechanics were lacking. The sound quality on calls is not good. I was going to send it back, but you know how that is, you need a phone and you have already set it up and you do not want to start over. So I tried using it with headphones, and it is somewhat better, but you are not always wearing headphones.
Sadly I am not convinced by this service.
I am baffled by how this could occur ( not really) because they offer multi step testing and verification to assure all is in working order, which is why I gave them a try.
Maybe my tester had a hearing problem?!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-21

Great experience buying on Swappa!

"When they didn't have the phone I was looking for at my local Verizon store they recommended Swappa. I'm so glad they did! I was a little hesitant, but the sale went very well. The seller was quick to send out the phone I bought and I received it within a couple days. I had a question regarding the shipping and when I posed that to the Swappa team they immediately checked in with the seller who responded right away. Over all excellent transaction and I give the seller and Swappa 5 stars. I will definitely buy from this site again!"


5/5

2019-06-21

Good Deal

"Bought several phones already from Swappa never got ripped off yet......but much has to do with seller of course I try use sellers with several sales or even better a company with some kind of a warranty after all big sellers cannot afford any bad press. You can not have a phone for one day and say its good you must give it several days see if drops calls,locks up the like. I am trusting Swappa pretty well now after all bought several times so far........(first time hardest folks like most things in life) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-06-20

Great deal on an iPhone 8

"I've used Swappa a few times already for phone purchases. They are very reliable. Highly recommend. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-06-18

Smooth

"I found a Mid-2015 MacBook Pro 15” at a very fair price. The seller had kept it in very pristine condition, and proved so through the images, so I bought it. The fact it was coming from the west coast all the way to the east coast raised concerns regarding shipping. I selected express shipping and the MacBook arrived in two days. I opened the package and there it was in all its glory. No damage, all good. Great experience with Swappa!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-17

Excellent service

"Phone came within 2 business days and came completely free of scratches or any defects"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-17

AMAZING

"I couldn't be any happier "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-06-16

Totally Reliable!

"This is the best experience you can have using a peer to peer platform for selling tech. The template for building your sales page is easy, and the guidance from the support team is excellent and timely. Your ability to gauge the market when setting your price is most helpful. They handle plenty of transactions for most major brands of phones, tablets, watches, etc. so you know pretty well what a realistic price point should be. I have sold five different items on Swappa and each time I had plenty of interest that resulted in a sale. Everything works on this platform as advertised. "


5/5

2019-06-14

Great and quick!!!

"I really like the company, makes easy to complete purchases and as a buyer we can check detailed descriptions and photos. It's easy to use. Great page!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges