"I've used swappa almost 50 times now, selling/buying combined, and I have never had an issue with swappa as a service. They are always quick to respond and quick to help out. Absolutely 100% recommend this company."
"I had problem with product and also had problem with refunding process"
"The first time I've read about Swappa, I couldn't believe. But since it became my best marketplace to buy electronics items at a competitive price. Plus, the platform is so easy to use, ubiquitous and simply well designed. What you see and buy is what you get. 5/5 user experience."
"Bought this for my wife to replace the tiny iPhone 5 she was using. The phone arrived quickly, was exactly as described, and works great at a price much lower than buying one at a Verizon store. Thanks Swappa!"
"Worst place to sell items, unclear & frustrated requirements for pictures & info.
Useless customer support. "
"I have purchased two phones and sold a Chromebook using Swappa. Everything went smoothly, for both my purchases and selling. "
"Everything was as advertised and process couldn’t be easier. Will definitely use Swappa in the future. "
"Swappa is safe, secure and incredibly simple to use as a buyer. I have purchased 4 phones, an iPad, and 2 Apple watches. Everything has been exactly as described and arrived on time or early. I highly recommend Swappa over any other online resale site. "
"I didn't want a new phone, but my iPhone 6s stopped working, so my hand was sort of forced. Was trying to get the best value, and I am glad I found Swappa! It was really easy to compare by price, and it was easy to see the reputation of the seller. I bought from a reliable seller, and so far the phone has been great. The phone seems to operate like new, and it was probably half the cost of buying a new version of the same phone. Service was as advertised, would highly recommend to people."
"The seller was great, explained how the device was, he answered questions I needed to hear. Great customer service and communication, he shipped the device right after the payment and it arrived in 2 days with no extra payment for faster shipping. Device was better than the photos posted maybe because of the reflection from light. Am happy with my purchase and will recommend other people to Swappa. Best online experience ever!"
"I received my phone in a timely manner and it was cosmetically perfect. I did order nearly new.
But the mechanics were lacking. The sound quality on calls is not good. I was going to send it back, but you know how that is, you need a phone and you have already set it up and you do not want to start over. So I tried using it with headphones, and it is somewhat better, but you are not always wearing headphones.
Sadly I am not convinced by this service.
I am baffled by how this could occur ( not really) because they offer multi step testing and verification to assure all is in working order, which is why I gave them a try.
Maybe my tester had a hearing problem?!
"
"When they didn't have the phone I was looking for at my local Verizon store they recommended Swappa. I'm so glad they did! I was a little hesitant, but the sale went very well. The seller was quick to send out the phone I bought and I received it within a couple days. I had a question regarding the shipping and when I posed that to the Swappa team they immediately checked in with the seller who responded right away. Over all excellent transaction and I give the seller and Swappa 5 stars. I will definitely buy from this site again!"
"Bought several phones already from Swappa never got ripped off yet......but much has to do with seller of course I try use sellers with several sales or even better a company with some kind of a warranty after all big sellers cannot afford any bad press. You can not have a phone for one day and say its good you must give it several days see if drops calls,locks up the like. I am trusting Swappa pretty well now after all bought several times so far........(first time hardest folks like most things in life) "
"I've used Swappa a few times already for phone purchases. They are very reliable. Highly recommend. "
"I found a Mid-2015 MacBook Pro 15” at a very fair price. The seller had kept it in very pristine condition, and proved so through the images, so I bought it. The fact it was coming from the west coast all the way to the east coast raised concerns regarding shipping. I selected express shipping and the MacBook arrived in two days. I opened the package and there it was in all its glory. No damage, all good. Great experience with Swappa!!"