"I have not many phones from Swappa all have been excellent experiences"

"Unlike eBay, Swappa allows sellers to pocket more money so that we don't have to overprice our products in order to make a profit. The staff are prompt to respond to any inquiries or questions and seem to be very knowledgable on the guidelines and best practices for selling and buying. The interface for creating a listing is straight forward, easy to use and understand, and allows you to get your item posted quickly with no listing fees. The price to feature a listing is low at $5 where your item is featured indefinitely until it is sold. Again, unlike eBay, Swappa makes your money instantly available on PayPal. Swappa is a very safe website to buy and sell items as they take precautionary measure to verify device's using the serial number or IMEI. Listings have to have valid and verifiable images in order to be approved. Swappa has seller and buyer resources so that anyone can easily understand what steps to take in certain situations in order to solve a problem."

"Phone was received exactly as advertised and works perfectly. Sellers are honest and upfront with their buyers and always communicate well. They even sometimes are willing to negotiate for a slightly lower price. The site itself imposes strict guidelines for sellers to list their phones for sale, so there’s little chance of being scammed or receiving a broken or blacklisted phone. Overall, very reliable and a great site to get amazing deals on a phone!"

"great website, smaller than eBay but more trustworthy in my opinion. Love the user interface; each product has a handy comment section. Was very satisfied with my purchase. Swappa has "Complete Sale" confirmation page after buying so you can resolve issues if any."

"They advertise "Safe, friendly marketplace," but my one and only experience with them was a nightmare. I purchased a phone secondhand after reading mostly positive reviews online. I received a broken phone. I thought it would be an easy process to return and get my money back. It was anything but.

After the seller accused me of lying and breaking the phone, Swappa "Help" (if you can call them that) simply said we don't handle returns. Contact Paypal. I'm still awaiting refund from Paypal, after Swappa washed its hands clean of any responsibility. I have still not received the $10 refund Swappa charged.

I have purchased many electronic devices from Ebay sellers and never had any experience similar to Swappa's swamp. Stay FAR away from Swappa."

"Smooth transaction! Hope to sell again soon."

"Kevin was easy to deal with and was very responsive in his communications. Phone arrived a day earlier than expected and was as described. I would not hesitate do business with again!"

"Don't trust them unless you check the IMEI number yourself. They cannot verify anything. I got scammed from a seller who gave me a stolen/ blacklisted iphone. He refused to refund me. I contacted my bank and they said they will take long time for investigation. Swappa staff are horrible/ They don't help at all. All they said that they cannot refund me because they are not a perfect system so it is normal to have thieves and scammers on their website. I have everything documented. "

"Clear directions, great website, easy to price appropriately. Easy to use as a buyer and as a seller. "

"I used Swappa for the first time to buy a smartphone and smartwatch. Great experience from the site and both sellers. I will definitely come back here again if I need something that someone here is selling."

"My first (and only) experience selling on Swappa was superb. It was incredibly easy to create a listing, the listing review process was very smooth. Almost immediately after publishing my listing, messages and offers from potential buyers starting pouring in. It was also simple to make modifications to my listing, be it for pricing or other details. Swappa's interface is a pleasure to navigate and easy to understand and use.

Once my device sold, I promptly received payment through PayPal and had access to the funds within a day. Furthermore, when I requested help from Swappa customer service for guidance regarding my transaction, I received a response in under 30 minutes. Overall, selling on Swappa was a great experience, and I'll be back again. Oh, and the fees required to sell on Swappa were reasonable as well."

"superfast shipping, product exactly as advertised "

"I put my iPhone 7 Plus up for sale, and literally had multiple offers within minutes. The buyer put the money in my PayPal account within the hour, and I sent my phone out that day! It was great!
Swappa provided information to the buyer and seller and offered assistance, but it was really easy. "

"If you're one of the unlucky ones that runs into an issue, don't expect Swappa to do anything! They'll just tell you "Swappa is aware of the issue and requires a response from __" and basically ignore your concerns &/or ban you. After all, they made their $$$, screw the customer!"

"It was an easy and painless process to buy phones. "