"Shopping for a used phone on Swappa was a pleasure. The phones were well categorized on the site. The moderation and site policies appear to be effective at avoiding sketchy products or sellers. The phone I purchased arrived quickly and as-described. No complaints. A very smooth shopping experience."
"I have used Swappa on and off since 2007 and I can tell you that as they've grown the success has gone to their heads. Staff (or volunteer or whatever they are nowadays) can be arrogant and unprofessional these days even though you would expect more professionalism after they increased the prices a few years ago. Also if you ever have a problem with a transaction they aren't really much better than eBay considering that they will leave you to solve your problem through Paypal just like you would on eBay."
"I like the fact that you’re watching pictures of what you will get. Its safe, easy to use and will keep using it because it just works for me"
"I have purchased a few cellphones from Swappa and haven't been disappointed yet. Website is easy to navigate and user friendly. Very consumer oriented. They have a great service and I will continue to use them when in need of a phone. I would rather own the lease a phone any day . "
"Swappa makes it safe and simple to buy a pretty close to new used device without any fear! I always recommend it to friends and family who need a really good price and experience buying used devices! "
"You were always in touch with me. Thank you. "
"Got my phone. Seller followed up and made sure I was happy. Felt comfortable and confident buying from here."
"This is my third or fourth transaction with Swappa, and I have watched them grow as a site and business. they are only getting better, partnering with PayPal to provide better reliability and protection with transactions (as awful as PayPal is, it's a great move), offering their own protection plans, and 24/7 support throughout your experience. All of the phones I purchased came as detailed and without issue, and I expect that all of my future phones will be purchased through this service. Where else will I find a Moto Z Play with 3 mods and two cases for $449, with a retail value of ~$900?"
"This is the second phone I have purchased on SWAPPA and both times it has been great."
"The most compelling aspect of using Swappa is you do not have to have a ton of tech savvy insight to make an intelligent choice of what phone to zero in on getting. Swappa has all the tools and Q&A that you might need to get off to a great start. Just take your time and most of the answers are on site. "
"I was looking for 2 Google phones to switch to Project Fi. The descriptions and requirements to sell made me feel completely secure in buying. Will use again and I've been recommending to friends and family."
"I received my brand new Pixel 2 XL device today and the transaction was super fast and easy. I saved over $200 on the transaction compared to buying the device from the Google Play Store. I would not hesitate to recommend Swappa to anyone looking to buy or sell their next device! "
"I needed to replace my Nexus 5x and found one claiming to be in "Mint" condition as it indeed was.
The seller posted great images, descriptions, and history on the device.
The seller was super prompt during communications and got it into shipping very quickly.
I'm sure not all sellers are the same as I did see some bad photography and short vague descriptions in other listings but its not a fault of Swappa.
If needed I will use Swappa again."
"Got just what I wanted at a fair price and so far so good working perfectly "
"Swappa made the process seamless. Very responsive with a challenge, Would highly recommend!!"