"My wife bought me a bass for Christmas a few years ago at Sweetwater. She was given great assistance and was very pleased by how they helped her. We bought our son some equipment this past Christmas - same scenario - great service. I just bought 5 harmonicas and a case. Dave was very helpful and had the order out to me super fast. They are simply the best group I have worked with!! They are very personable, but also very professional. Each one I have had the pleasure of working with really knows the business. Looking forward to doing more business with them."
"Love my new tuner, looked everywhere Sweetwater had best price by far and free shipping !! Tc electric poly tune clip on polyphonic tuner!"
"Excellent range of quality products, easy user experience and top class service. Very efficient and delivered on time. Highly recommend. "
"Highly recommend this company. I had ordered two cables and they immediately called me after the order was placed to let me know that one of the cables was not available. They offered other size of cables and shipped them out to me. They even called after the order was received to make sure they were working and I was satisfied!!! Never have I had a customer service experience like this!!!!"
"Easy to order, always a curtesy follow up and fast delivery!"
"Customer service today is rare. My faith was renewed when I placed an order with Sweetwater. It was efficient, quick and easy. The BEST part of the Customer service was when I had to exchange my order because I ordered the wrong drum. The exchange was flawless and stress-free. It came with great
advice...which I needed...my order arrived lightning-fast and it is perfect!!!
Great company...THANK YOU, SWEETWATER...They make it all SWEET!"
"How you make it better is just keep answering the phone. Staff is better than great. Have yet to find someone in a bad mood or not just up beat and wanting to help you get what you want, as soon as possible. My niece's and nephews really want me to order so they can flip a coin to see who gets what candy. Just making the whole experience better. Just one of the most happy experience's I have had ordering from anyone. I am 75 and have seen some different types on companies. Your my favorite.
Johnny Howell
PC, Fl. 32405"
"I absolutely love you guys. turn "
"After 15 years, I’ve still not had anything less than perfect service at Sweetwater. Via the web or at GearFest, they are the model for any business that cares about their customers. There’s a culture at Sweetwater that starts at the top, and infects everyone. I simply don’t shop anywhere else, whether I’m outfitting my studio or buying instruments. 5 stars is not enough."
"I bought a demo model guitar from Sweetwater for a discounted price. When I received it I noticed I had a dead fret. I brought it to a local guitar shop and they told me to correct something like that would be around $200.
I called Sweetwater and told them the problem. The sent me a return label to ship it back and they sent me a brand new model, fully checked out and set up, no extra charge. "
"The part I wanted was not in stock, but the Support Team called me to check that I knew that I was ordering a part that was out of stock. I was ok with the wait, but it was really nice when Support called me to inform me that my part came in early. Sweetwater was with me for the whole order process. Great people to work with. "
"Sweetwater is always my "goto" place for all my music needs. I play guitar, keyboards, drums, and bass plus do my own recording and play live. I can always talk to a real person who's very knowledgeable about anything I need. Or I can just go to their website and quickly find anything I want. If they don't have it, chances are, nobody else does either."
"I ordered a PRS CE24 in Sept of 2021 when there was a backlog of 6 months. from PRS. They kept me informed as to the progress in the backlog. The guitar was expertly packaged and arrived in pristine condition."
"Sweetwater provides the type of service and product support that you just don’t see very often anymore and the prices are pretty much the same that you would pay through other online ordering services. Fast shipping, fair pricing, top notch support when you need it, as a customer I would say Sweetwater checks all of the boxes, great company with great people. "
"Am a great believer in Sweetwater’s capacity to ge the job done quickly, and efficiently ! Cudos to Jake Trethaway and always looking after my account!"