"I shop on SO all the time and am always satisfied with the experience. Yesterday I bought some items and realized I needed to make a change. Fortunately, the process to cancel was straightforward. Just called the number provided and got through to an agent very quickly, who cancelled the orders immediately.
"
"No use measuring the size in detail. The swimsuit and fins don't fit and the quality looks cheap. Return process is too slow no matter how soon I sent it back. Regret buy the membership also."
"I can’t find return information
Very disappointing "
“I'm sorry to hear that you're having trouble finding the return information. We understand how frustrating that can be. To assist you, you can visit our website and navigate to the "Returns" section for detailed instructions on how to initiate a return. If you need further assistance, please reach out to our customer support team directly, and we’ll be happy to help you with the process. Your satisfaction is important to us, and we want to ensure you have a smooth experience.”
"after i made my purchase an email was sent by swim outlet that said "get your pass" to refer a friend.. I prefer the old system from 2022 when I received a copy of my receipt on my laptop email right away.. if i want to refer a friend to get a discount i do not need to do it in the first email from swim outlet after my purchase...also to me a receipt on my phone is not as good as a receipt on my laptop.
when you click on the "get your pass" email in my laptop there is no direction that says get receipt here and when you click on "get your pass" in the email, it brought up a box that said "get your wallet pass" and another box that said referral credit 0.00... who came up with this nonsense???
other than that it was good.. Ismail pathan helped me get a receipt (in another email) in the customer service dept and the package was delivered..
thank you"
"Verify your products! When I received the UltraSwim Chlorine Removal Shampoo 7oz, the bottle was 1/2 open."
“I'm sorry to hear about the condition in which your UltraSwim Chlorine Removal Shampoo arrived. We strive to ensure that our products are delivered in perfect condition, and it’s disappointing to learn that we fell short in your case. Please reach out to our customer service team with your order details, and we’ll be happy to assist you with a replacement or a refund. Thank you for bringing this to our attention, and we appreciate your understanding.”
"I ordered Wave aqua shoes and received them 4 days later. They were the correct size, color, and very comfortable. Other companies should follow your lead in service and quality of merchandise!"
"Always a great experience shopping here. Easy to find what I want and prices are very competitive."
"Some of us get a top that is modest, and the legs are disgustingly revealing. Or…the legs have full coverage and the tops are low. Sometimes I feel like I can’t win! Swimming is challenging as I shower on the pool deck before. My daily coed-sauna after is challenging. I wear swim shorts & a sweatshirt. Please—get it together!"
"Chose two chlorine resistant suits. Both are well made, stylish and fit as sized! The krinkle suit I had before and it is high neck, supportive and wears like iron in chlorine even with four or five aqua classes a week. The other is a new “chlorine resistant lycra’ and it’s resistance to chlorine has yet to be tested by the writer. The priced were most excellent as well. Super fast delivery to my mail box. Will definitely buy from Swim Outlet again!"
"Shipped on time, received on time, smooth processing, bad size chart. Need to exchange."
"I have not received the order yet! Orders usually take many weeks to arrive. Hopefully, this order will get here more on time"
"It was very easy to pick what I was looking for. Now I’m waiting to see the actual product once I receive it "
"Bought a water polo suit for my daughter and it came in a reasonable amount of time with free shipping. The suit has a zipper that needed to be sanded down a bit because it was scratching her back but we eventually fixed it and it works well "
"I love my swim coat. The design options and price were my main considerations and the communication and speed of delivery were fantastic."
"A clearer delivery date would have helped planning my swimming recovery.
I use the parka to avoid change room. I am 79 and I do 2 mile swim sets
The swimming is saving my live. I wouldn't be around except for the swimming. It really helps me from going down hill.
BTW this Is the second time I ordered this particular parka. I used the first one regularly and it was very good. Except the zipper insertion pen tore away from the attached fabric and I could not zip it.
It only lasted two years because of this small critical flaw. If it doesn't last longer this time, you will probably lose my business
"
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“I'm sorry to hear about your experience with the swimsuit and fins not fitting properly, as well as your concerns about quality. We strive to provide accurate sizing information and high-quality products, and it’s disappointing to know we fell short in your case.
Regarding the return process, I understand how frustrating delays can be, and your feedback is valuable in helping us improve. If you have any questions about your membership, please let us know, and we’ll do our best to assist you. Your satisfaction is important to us, and we appreciate you bringing this to our attention.”