"Took some searching to find the item. Good product though. "
"Still waiting for items, I’m a first time buyer. Ordering and shipping seem right on target "
"The shipping cost negates savings earned from the discount. Might be cheaper to purchase from Amazon international. Hope more can be done for overseas customers that will boost your business."
"Great service. Very easy to order. All "
"Overall great site. Very easy to shop!"
"I had store credit of about $60. I used it to buy goggles and a swim cap which came to about $30. The shipping charge for those two small items came to $13.00 via USPS. That’s absurd. USPS charges the same regardless of the state. I won’t be purchasing anything from swim outlet in the future. "
"My order went out super quickly and they also responded to my chat question with helpful info!"
"I've shopped with swim outlet for years. I know the sizes I need and the items are quickly. So easy"
"I tried to order a swimsuit on my phone from your site. Perhaps that was the problem. Perhaps your website would be more comprehensive and actually have the size guide your chat folks robotically claim to have. Right or wrong, I do order a lot from my phone and I SCOURED the page and ended up clicking on everything just in case I was wrong. I wasn’t wrong. FOR THOSE OF US WHO DO NOT KNOW OUR SWIMSUIT SIZE YOU, SWIM OUTLET, DO NOT PROVIDE A SIZE GUIDE. You DO provide a size guide for your yoga clothes etc but not for SWIMSUITS. I looked through the QUESTIONS part of the REVIEWS provided and sure enough, there were many many customers asking what their size should be. The ones I read were dated back to 2022. That means its been at least two years and still no size guide. When I tried to get help from CHAT I got someone who answered in the same way telling me to check the size guide. Then she started to act as if I’d not given her the information she needed. I’m not playing those games. Instead of thinking that we’re all idiots who can’t find things perhaps someone should get on their phone and try to order a swimsuit and see that there’s no size guide there. Can’t imagine the business you’ve lost from people just giving up. "
"I use the Sportif line, and they look good, and fit and perform well."
"Love the swimsuit briefs and it reminds me of feeling like wearing a sport bikini bottom "
"I received an email to get a 15% discount off my next order. I use the special code, but the discount was not applied. I’ve since contacted swim outlet, but I’m not heard a response. "
“I'm really sorry to hear that your discount code wasn't applied and that you haven't received a response from our team yet. It can be frustrating when things don’t go as expected. Upon reviewing your account, an order was placed with us previously. Which would explain why the code did not work. However, we're here to help and want to make sure you get the discount you were promised. We will be reaching out shortly. Thank you for your understanding.”
"They made it very easy to order what I needed to order."
"SHOPPING IS EASY ENOUGH IF YOU ARE A MEMBER - WISH SHIPPING WAS FASTER."
"I love your product offerings. However, I pay for the annual membership, but find it cumbersome to actually use the points earned. You have to login as a guest (I think) and then go though some contortions to actually use them, which I can never remember how to do. Why not make is easy???"
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“I understand your frustration and apologize for the inconvenience you faced while trying to find our size guide for swimsuits. It’s important for our customers to feel confident in their purchases, especially when it comes to sizing. We do have a size guide available for swimwear, but it seems that it may not have been easy to locate on your mobile device. Your feedback is valuable, and I will ensure it gets passed along to improve our website's usability. If you still need assistance with sizing or finding the right swimsuit, please let us know, and we’ll be happy to help you further.”