"This site makes ordering easy. Quick and efficient service & delivery"

"Love the selections and prices"

"I had a hard time finding bathing suits that were the right size and cut for both my daughter and me. Luckily returns were so easy that I was able to find suits that fit and flattered each of us! I appreciate SwimOutlet’s wide selection and the sale made lots of items fit within my budget. I’m pleased with my purchases and the ease of the process. "

"Swimsuit arrived quickly. It was a beautiful color -- just what I wanted. But it looked very small.
Tried it on. Only got it to my knees when I knew it was never going over me hips. Carefully removed it and measured across the suit at the waist. It was 8 inches from side to side! Looked at the size chart for size 16 body measurements, There was no way that suit fabric would stretch to fit 43 inch hips! I had even ordered up one size. Either the suit was incorrectly tagged as size 16 when manufactured or the size charts on the website are ridiculous. I returned the suit today and I think I should get a full refund."

"I've bought multiple times, but also made number of returns, since there's no way try on suits to deyermine appropriate size & fit. I've had no problem with returns except costs do add up when trying to find a suit. Someone young & shapely is a much better candidate for their bathing suits.

"Granny" and fashion statement suits would keep me from getting arrested for indecent exposure, but I need cross-backs with more coverage fore and aft for my daily IM laps. "

"Swim outlet has always been the best shopping experience online!!!"

"I’m an avid aqua aerobics and easy to order the shoes online and they were on sale!"

"I like how easy is to shop on line."

"I bought a two-piece swimsuit but Swim Outlet could not fulfill the order and sent only the top. Half a suit is completely worthless so now I have to take the time to send it back. The experience was a big waste of time. Please check with the customer before shipping if you can’t fulfill the two-piece order."

"I am an 80 year old women in good swimming shape but with the expanded mid body spread. It is very hard to find a swim suit that is a regular athletic style....no cups. Therefore I need a suit size 40 or larger. That is what I ordered and I hope it fits!"

"Very easy to order online and ample selection! I order all my swimwear from swim outlet!"

"The descriptions and pictures of the swimsuits were clear, and the size charts and reviews were helpful in selecting my swimsuit. "

"I was struggling for my kid's prescription goggles and with the helpline from Customer service, I made it. Thanks to Swim outlet. I love that company. They do the business with purpose. "

"Let me start with the bad. OMG, there's so much to chose from it's hard to make up your mind on what to buy. Well, I made my choice and the wife's suit was too small...my bad. And the good, I contacted customer service and they instructed me to do the return for a store credit then buy the right size....easy peesy! If you can't find it here, you won't find it anywhere!!!
I highly recommend for total satisfaction!! "

"They have a good selection of items, including items not readily available elsewhere. Their prices are usually lower than at local stores or Amazon, even if you include the shipping charge for small orders.

Fulfillment is their weak spot. I placed my order on the evening of the 2nd, which was a Friday. I received a confirmation email that same day. They say "SwimOutlet orders placed by 6 PM EST are shipped from our fulfillment center the same business day", so it should have shipped on Monday the 5th. I received an email on the 4th saying my order had shipped, but FedEx says they only printed a label on the 4th, and printing a label is not the same as shipping. FedEx seems to have gotten the package on the 6th, a day later than promised and two days later than they said they shipped it. That's not much, but it's still missing their self-imposed deadline. The package is now in the hands of FedEx, which doesn't expect to deliver it until the 11th. That's faster than Pony Express could have gotten it here, but not by lot.

I received two emails on the 4th. The first was the one claiming my order had shipped, and the second said I should hurry and order one of items because it was selling out. That was an item the first email told me had already shipped. Some parts of their systems are not communicating well with each other.

Why all this in a review instead of just contacting SwimOutlet? Well, only two of my items are showing as shipped, with no indication of why not or when they might be. Because of that and the "order the item you've already ordered" email, I decided I should ask them what was going on. I went to the "Live Chat Available 24/7" page and started a chat. After a long wait, it told me that no agents were available and I should send email. So I sent email using their web form. That was a few days ago, and no reply yet. Contacting them through their web site isn't effective.

Conclusion: excellent selection, good prices, poor shipping and customer service. They'd have gotten 5 stars if they had filled the order as expected.

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