"I called because I was having trouble figuring out what size to buy. Representative was very patient and very helpful. I haven’t received the suits yet, so I have to come back to you about whether the size fits. However, I was very satisfied with the service. She was also very kind and a very nice person. We had a great conversation while she was trying to help me with the sizes. I would most definitely recommend Swim Outlet."
"Shoes did not fit me due to size"
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"amazing shopping experience "
"Misinformed on return process. Free return for store credit, or $6 for an “easy” return. I’m extremely disappointed with this lack of clarity on the return terms, and I will not be returning to swim outlet."
"Everything was as advertised and pictured. My son especially enjoys the swim trunks because most are quite long and these are a shorten length."
"I don't know how to get my membership number"
"This was my first visit to this site and I loved how easy it was."
"I ordered two pair of Tyr prescription goggles. I already had worn out several pairs so I knew they last a long time. New ones fit just perfect too."
"I love all the variety and brands "
"Easy to shop, easy to return if necessary, quality products!"
"Very easy and friendly to use the app really great"
"I was told about a price drop by a flash ad. I immediately purchased the tech suit for my granddaughter. The tech suit was shipped two days ago via USPS. Tracking said it finally left Ohio this morning. I am concerned that it won't arrive in time for championships on Tuesday. I would expect that spending that much money for a tech suit would be shipped via Fedex/UPS."
"I ordered Finis training fins which should be a right and left fin. I received 2 left fins!! It has been 3 days since I wrote to customer service and still have not received a response!"
“I'm sorry to hear about the mix-up with your order. Our team is working on resolving this issue for you as quickly as possible. Thank you for your patience and understanding.”
"Quick and easy to order. Good quality. "
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“I'm so sorry to hear about your frustrating experience with our return process. We truly value your feedback and will work to improve our communication regarding return fees in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.”