"I ordered a swimsuit and goggles from Swim Outlet. Today I received notifications that my order had shipped and that I was receiving a refund. Hmmm. When I looked at what had been shipped I saw that only the goggles were shipped - no swimsuit. I did not receive any notification about this from Swim Outlet about this before they shipped. They didn't ask me if I wanted to cancel my order since they could not ship what I had ordered. They didn't ask me if I wanted them to back order the swimsuit. They didn't communicate with me at all. They didn't even bother to tell me why they couldn't ship the product that they had allowed me to order. Customer service? Don't expect it from Swim Outlet."
"Needed a choice of kids goggles - swim outlet offered a nice selection and reasonable price. Only wish they'd lower the threshold for free shipping. "
"I work at a pool for the summer. I have always bought suits from swim outlet. I have never had to return a product, or have had a bad suit. The suits they offer last a few years and I am always happy with the quality. "
"I'd like to be able to differentiate between one- and two-piece, regular sleeves and the ones with thumb holes, and other fairly important qualities when I'm searching among long-sleeved women's rash guard shirts. I think I'm less likely to need to specify triathlon clothing, or ruffles, but you've got those covered. I wish somebody would revise the Search for things that people actually care about."
"I have three pairs of the Archie’s flip flops and they all fit me perfectly with a women’s size 10. I ordered a pair of the slides in size 10 and my feet were swimming in them. I’ve returned them and ordered size 9. I’m praying they fit. All that being said Swim outlet made it very easy to return them except for the fact that I had to pay 6$ to return them and then turn around and pay shipping again when I ordered the size down. Swim outlet has great communication though and I really appreciated the Happy Returns option. No boxing to return them, just took them to participating location and they handle all that. "
"I weigh 105 pounds and had to get a large swim suit too!"
"This company has been easy to deal with, has great product and easy interface. I have been very happy with my three different purchases."
"I placed an order and had to cancel, and the process was very simple. The company has made big improvements over the years and it is one of my favorite places to shop for swim gear. "
"I have had nothing but success with everything I have purchased from Swim Outlet! Super fast shipping too!"
"I accidentally had the wrong shipping address connected to my card on file. And I contacted them late at night, moments after I did this. I got an email early next morning saying that they took care of it and corrected it. Great Customer Service."
"Loved all the choices for someone who is a size 16. Tried on several rankings at an upscale store. Found 1 I loved but they didn't have my size. Found the same top here in my size and it was actually cheaper."
"Did not get my discount - $20/20% off."
"This site is easy to navigate and has quality goods. "
"Easy to find what I wanted."
"I used to assume that places like Amazon had the best prices, but I really found that Swim Outlet has the best prices you can find, plus the site is so easy to navigate! I just filtered the type and color of suits I wanted and found some that I loved right away! "
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“We apologize for the frustration you experienced with your recent order. We understand how important it is to receive clear communication about the status of your order. Thank you for bringing this to our attention.”