"Beware swimming pools etc. On June 15 I ordered an eliminator sand filter from them. On June 22 the filter arrived with out a valve (filters need the valve to work), I called and e-mailed that same day and they said they would send one right out (the box the filter arrived in was opened and taped shut). I e-mailed again on June 29 to see what the problem was, and on June 30 they sent a valve out. On July 2 a valve arrived. A DE ( i.e. did not fit my filter) valve that I cannot use in my filter. I called them and after 15 minutes on hold hung up and called back. I spoke to the manager Mark. Mark tried to blame me for the mistake, told me I asked for a DE valve and quipped "that's what I get for being so nice” I responded that I would rather have efficient than nice, and Mark hung up on me. When I called back he told me that he would hang up again if I insult him again. After pointing out that I did not insult him he told me that he did not like the tone I used (when requesting efficiency). Well, I have to admit that my tone was not pleasant (but I was not rude or insulting). I asked Mark to overnight me a valve, and he said he couldn’t help me at all. That I needed to e-mail service and they would forward the e-mail to the manufacture, and be sure to get that DE valve back to me right away because we can’t do anything until we get that valve. When I asked him to open a box and send me the part I ordered he refused saying that “I’ll be stuck with a filter I can’t use” I know how he feels. Anyway I sent the e-mail: Mark promised that in four short days someone would read it (After the holiday weekend). On July 7 I got an e-mail from the manufacture saying the part was being sent, and it arrived on the 8th. Three weeks after placing my order, their web site promised it in 7-10 days, (have you ever seen a pool that had gone 3 weeks with no filtering? Their customer service is woefully inadequate as well as delinquent and rude. These guys run several web sites selling pool supplies I would recommend avoiding:
swimmingpoolbuilders.com,
swimmingpoolalarms.com,
jandypoolproducts.com,
swimmingpoolfencing.com,
abovegroundpools.org,
Pool-pumps.com,
Pool-filters.com,
Pool-heaters.com,
Pool-cleaners.com,
Pool-filter-cartridges.com,
and spa-filter-cartridges.com. It’s just a shame that some business think they can forget about you once they have your money.
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