"They were very helpful and answered all questions in a very timely manor. All parts were correct and very well made. We repaired 9 windows to perfect working order after we were told by another window company who said they were not fixable and would only do replacement windows. A savings of almost $8000.00. I will use this company again. "
"I order the incorrect lock for my sliding door. I call them and they suggested another lock and gave me the return information. I received the new lock and it worked perfectly. Then I got an email saying I return the wrong lock and they will not refund my money. I told them I would send them the broken lock also to prove they were mistaken. They will not accept these terms. POOR CUSTOMER SERVICE"
"I had to find tie bar guides for a monument window. The company is out of business and could not find them at local hardware stores or the big box chain stores. I randomly came across Swiss.com on my Google feed and was shocked when they had something almost identical. They were only 90 cents apiece so I ordered six. With shipping it came to $12. Took 2 days to get them and they fit just right. Great experience and I would definitely use them again.
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"I only have one complaint - it took a few days for me to put my order in because the staff doesn't get around to confirming "the exact part you need" for a few days, longer than I would expect for a company like this. Other than that they were excellent. They knew the exact window part I needed, the shipping was fast, the price was right, and communication was great. The channel balance parts were top quality. I'd buy from then again. "
"Contacted Swisco and got and received a response from Jasmine same day.
I explained what I wanted and what products I picked to this.
She asked for pictures, reviewed them and indicated that I was wrong. That was hard to swallow but I went with her suggestion on which product, and it worked perfect.
My wife was ecstatic which is all I needed. Thanks so much Jasmine!"
"Customers beware!!! This company sells cheap products and has no warranty!
The product only lasted a couple of months. This is what they said:
Hi David,
That would be correct, because as stated in my first response was also a link to our Return Policy. Unfortunately, we do not have any warranties. I was suggesting if you needed help placing a new order, you may do so by calling in."
"Before paying for a handyman I tried a web search and came across SWISCO. I wasn't sure exactly what I needed and Nancy helped me choose the right part. My order arrived sooner than promise too!"
"Fast, easy, and convenient service from Swisco. A bit of sticker shock on shipping fees, I went with the option that most suited my urgency to complete a particular project. I would order again.
William E. Lewis, Jr.
Vero Beach, Florida. "
"They authorized a return. The refund DID NOT include the original shipping. I feel the products should not have been shipped out to begin with. I included pictures of the problem before the return. NOT FAIR By rights I should be refunded the return shipping. I'm not asking for that. Because it was my fault for not checking out the company in the first place. I will take this up with my credit card company.
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"Short and sweet. They are honest, friendly, work hard to help you out, fix problems if you have one. They are just great! Really had a good experience unlike the big box stores we know to be bad. Steve did a great job start to finish. My company recommends this company "
"Placed an order online for a bunch or window balancers and supporting items. Some time after the order was placed, they called to let me know that they no longer had 2 of the items that I ordered but suggested that another part could work. He needed to check inventory and call me back and never did. Hours later I called back to find out what was happening as I needed these items urgently and he told me that they did have the inventory for the other part but that I now had to place a separate order and pay the shipping again and now the shipping was double. Had this been handled properly, this could have all been shipped together and not double charged on the shipping. Absolutely not interested in offering good customer service and apparently will take advantage of charging you more to increase their bottom line"
"At first I was worried that this wasn't going to be the right replacement product for my screen door..... But it was... And I was able to install it myself rather that payi g a handyman $80"
"My order was on the small side, but Swisco fulfilled everything with professionalism and care. Products were American-made and shipping was better than anticipated. Thanks!"
"I sent in photos and a description of the part -- a sash balance - and the weight it needs to support. After three days, apart from the automated response saying they got my message, I've heard nothing. Hard to believe they make it this hard to buy something."
"Hardware NOT included
Hardware send on 2nd order incorrect size
1st order of Item# 38-139 I ordered on my phone and upon arrival noticed it did NOT comes with the self tapping screws nor did it come with the backing plate. So it was totally useless. I emailed their support and they pointed out these parts were sold separately. So I went back online and noticed on the desktop version it clearly showed these parts were separate. (The mobile version has this in the description at the bottom). I placed a second order.
2nd order - The hardware arrived to install the part I got on the first order. The two screws they charged me 56 cents for are 3/8" long. Not long enough for me to install. Honestly not long enough for really anyone to install. The back plate is 1/8" thick and the self tapping cut out takes up 1/8". The only install this would work in is if the back plate sits flush. Even then you'd have only 1/8" of grab. Turn out I have an 1/8" space in my windows. The screw doesn't reach. I have since gone online and purchased longer screws in order to get this installed.
Bottom line - Why this company chooses to not include CORRECT hardware that cost literally pennies is beyond me. "