"I ordered two 3M MERV 11 activated carbon filters. They came within 2 days, and are as described. I would definitely order again. "
"Was able to installed it with no issues "
“We're glad to hear this! ”
"Our IQ air machine alerted us to a filter replacement. Sylvane made it easy to order, arrived in good time and was complete with installation instructions. Greatly pleased."
“We are so happy you are enjoying your new IQAir air purifier - thank you for being a Sylvane customer! ”
"Sent wrong product , I called for a return label and never received it , now I have to call again , been using this company for a couple of years . Looks like I will be using another company in the Future. "
“Hi there,
We apologize for your experience with us. This is not the norm and I will pass your message along to the customer service team and have someone contact you about your return label. We hope we get the chance to make this error right in the future.
Thank you. ”
"Price on item was good. Good product and delivery."
“We're so happy to hear this - thank you! ”
"I placed my order on a Sunday for delivery on Wednesday.
On Tuesday I started calling because there was no shipment confirmation and my account was not charged. I held on several calls till it just went to voicemail before I actually left a voicemail. That still has not been returned.
I started shopping around for the item locally from the big home improvement stores and was about to buy another one when I noticed my account was charged on Thursday (still no shipment communication or call back). The product arrived on Friday which is the only reason I'm giving two stars but I won't be purchasing from you again. "
“Hi Scott,
We apologize for your experience with us and we hope we have a chance to make it right in the future. This is not the norm for us and I will pass your message along to our Customer Service team. We do hope you are enjoying your new product. Thank you. ”
"My unit arrived on time and very well packaged. The website was easy to navigate and the product reviews were very helpful. The transaction was simple and involved no drama, the way all transactions should be. "
“We are so happy you are enjoying your new Santa Fe dehumidifier! Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"Well, filter seems to be real filtrete But the shipping was a couple weeks, and price was $44 for one filter!"
"So this product was late arriving which was pretty aggravating they told me it would be here one day so I took off work just to be told it would arrive the next day so I got off work early the next day so I could meet the delivery person just to find out that it would be here the next day. So this product easily cost me double from the time I took off work. As far as the product. it is pretty much all plastic but I have had 2 of these in the past but the older ones were smaller. This one if fantastic so far. I dont care that it has some noise to it. I expect to hear the fan when its on. So the product is great but the delivery I will never do again."
"
Purchased Austin Air HealthMate Jr. HM200 Air Purifier to help with allergies and general in home air quality. Unit is well made, with the outside made of metal. The unit is reasonably quiet on high speed. After running it on high for a few days, air quality is noticeably improved. Would definitely recommend anyone to buy this unit or its larger companion model, who is looking for a quality air purifier. Delivery was 4 days by FedEx. Sylvane delivered a quality product in a timely manner. We're happy!
"
“We are so happy you are enjoying your new Austin Air HealthMate air purifier - it is definitely a customer favorite! Thank you for being a Sylvane customer and for trusting us with your indoor air quality! ”
"Excellent product, great price, delivered very quickly...can't do any better than this."
“We're so happy to hear this, thank you! ”
"Exactly what I ordered & Free Shipping was great."
“We are so happy to hear this - thank you for being a Sylvane customer! ”
"Very simply. I am advancing a Honeywell dual duct capable portable AC to a two duct functioning."
“Thank you for being a Sylvane customer! ”
"Very happy with replacement "
“We're glad you found what you were looking for at Sylvane! ”
"It was good. Good price. Prompt delivery. Thanks"
“We're happy to hear this - thank you! ”
A rep from Sylvane, Sylvane3, has responded:
“We are so happy to hear this, thank you! ”