"I had an issue with my Gazelle 17" freezing up and I could not figure out why, so I summited a Support Ticket with the log files and received a response from Francis in Support the same day. They said it was an issue with the GPU and said I needed to send it in for repair the next morning I had the shipping label and shipped it.
My laptop came up missing during shipment to System76. They started an investigation right away at the end of the investigation the shipper couldn't find my laptop so System76 said i could exept one that was very similar to mine or build another one with in a budget. I built an Adder WS 17" and it is an upgrade from the Gazelle I had and I love it very much.
System 76 was there from start to finish and fast about everything they did. I have nothing but Graditude and respect for everyone at System76.
I will be A System76 Customer for Life.
On a seperate note, Pop OS! is the best I love working and playing with it.
Date of experience: April 25, 2023"
"I just purchased a System76 Gazelle with an Intel SSD, 8GB RAM and i7 processor. Performance wise the machine rocks. Overall here is my opinion:
1) I got the high end matte display and while it is sharp and not bad at all, it is a bit dim even at the brightest level and the colors are a bit on the grey side. Sitting beside my Macbook Pro Retina there just is no comparison.
2) The keyboard is comfortable to type on but the comments about it being a bit hot to type on are not off base at all. Especially the left side, but honestly the entire thing is warmer than my Macbook. Even sitting here typing this and doing nothing else it is really warm.
3) I still don't get why companies don't get serious about designing a serious piece of hardware to compete with Apple. All linux and Windows computers are just cheap plastic paper weights and just not in the same class as a Macbook.
The build quality of this computer is actually worse than most other systems I've had. If you pick it up by a corner you can actually feel the entire thing flex. It reminds me of the old systems that Dell use to make 10 years ago and that is just sad to see in something with such awesome specs.
4) Why can't someone create a power supply for a notebook that isn't as large as a brick? This thing uses the old brick style power supplies with the large thick power chord. Compared to what Apple builds its just out dated and ugly.
When I pull out my Macbook Pro I'm proud to hold it and its firm and professional at every level. When I pull this system out I'm actually a bit embarrassed. If I didn't really want to use Linux and not be locked into Apple and its crazy ways, I'd probably just return it.
In closing, its nice to see a company dedicating their processes to Linux. I just wish they actually had engineers that knew how to design a case that we could be proud to pull out of our bag instead of the cheap Chinese junk we're so accustomed to."
"Bought a Pangolin Performance in February, 2010. Still works very well.
I've had two support issues and both were handled very well.
With the last one, I installed Windows and didn't have the driver for the web cam. System76 is an Ubuntu-only shop, but Mark (in customer service) still found the driver and emailed it to me when I was only looking for the manufacturer / model so I could go find it myself.
Based on my experience, I would definitely purchase from them again."