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Verified
5/5

2004-10-08

"Excellent store with excellent service all questions i had were answered quickly and with helpful information. My order arrived the very next day after it had been shiped. I will definitly buy from system-mods again and tell all my friends about them too. "

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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
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Customer service being knowledgeable
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N/A
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Verified
5/5

2004-10-08

"System-mods was great. I got my X3 as quickly as humanly possible and I never had doubts about pre-ordering from them. I would go through them again."

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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A

Verified
5/5

2004-10-07

"Simply the best when it comes to ordering & shipping! Thanks sys-mods!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-07

"great store AAA rating. Shipped my x3 quickly and i had it before annyone else did."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-06

"Excellent customer service. Above and beyond what was expected. "

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Verified
5/5

2004-10-06

"Phew how much can you say about a company that does such great things with the world of technology today? WOW"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-10-06

"From what ive experienced here they have great support and awsome products!"

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Verified
5/5

2004-10-06

"I Love this store they are just great! Very nice stuff!"

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Verified
5/5

2004-10-05

"ordered my X-ecuter 2.3b pro from these guys a few months back. I got a mere 3 days after i ordered and i live in ohio when they are located in texas
i preordered an Xecuter 3 from them august 14, it is shipping right now :-D i am VERY happy with their service. they are willing to answer questions that have been asked more than one time
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-05

"Excellent place to get xbox mods from. IRC support channel is excellent.
5 separate orders and all were flawless and ontime.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-10-05

"I have always been satisfied with this company's great customer support. I have dealt with them several times in the past. They have live chat support and are willing to work with you on almost anything you are having problems with. If you need a great modchip from a reliable store www.system-mods.com is for you.

Madhatta
grg6
cs112

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-04

"Fast shipping at a reasonable price, and the lowest priced chips around. They will definately see more of my business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-10-03

"System mods is the best. Clear communication, fast shipping. excellent. My exclusive mod shop.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-10-01

"I have had a horrendous experience. It took 5 days from order for my package to be shipped and even though I left a special note of where to ship and their site says that they cannot deliver to a po box, they still tried to ship to my billing address po box. Needless to say, my package is now in limbo and it has almost been two weeks. I try to call and can only leave a message and help desk and emails I submit have not been answered. I am about to just leave a message cancelling my order and order from a better company.
Edit
Well, finally a response from the company. I guess giving a bad review is the only way to get a response.
When I call, I can only leave a voice message, their system will not let me stay on hold to wait for an operator.
I filed a ticket with their helpdesk service, #27568, which has sat unresponded to for 7 days. It's not my fault that they have not responded.
I have sent an email to the email addresses listed on their site and have not gotten a response.
Nolga, I can't email you, I don't have your email.
I can't do the pickup by going to DHL office in Lake Havasu City, because I live in Provo, UT. I just went to the site and went through the steps of ordering again and was not given an option of choosing an alternate shipping address, just an option to leave SPECIAL instructions. This is what I did last order to tell them where to ship to, because, duh, they don't ship to PO Boxes. Get it Nolga, I have one billing address that all credit card bills are sent to, and another shipping address where I currently reside. Almost any other online store handles this, but somehow system-mods is different.
And yes I did check the tracking number, and tried to contact your company, but as can be seen, it is very, very hard to do. Would it have helped to call DHL? No, because I am in a totally different state than my billing address.
GEEZ, what an out of the garage company.
Stephen Nelson

Edit
I finally received the chip the 12th. Nolga was helpful in getting it to my permanent address. The only way I could talk was through pm on the xbox scene forums. I would suggest you use that when they don't respond to emails. Apparently my help desk ticket was on perldesk, a service they no longer use, but is still linked or at least was on their website. They are not reliable, but are better than other companies I have ordered mod chips from.
Stephen Nelson
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-01

"These guys are great ordered my shirt there to promote myself doing xbox mods. I believe I ordered some X2 2.3b lites there too.. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site