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Verified
5/5

2004-05-30

"great seller. Shipped the same day i ordered and it was packaged very well. "

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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2004-05-29

"Good prices, fast shipping, and very willing to fix mistakes."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-29

"Super fast shipping! I got the X-Ecuter 2.3B LITE[+]. I ordered on Sunday night, and received it on Wednesday. Installation was a breeze. I would definitely buy from them again! This was a true positive experience."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Overall web site
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Verified
5/5

2004-05-24

"excellent site. very professional and very efficient on shipping.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
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Overall web site
Speed of web site
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Verified
3/5

2004-05-23

"This was a great buy. The shipping was faster then I thought by a whole 2 days. The product was an easy and fast install. I only wish i had learned about the web site much sooner. Only good things to say. "

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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5/5

2004-05-23

"Buying from these guys is safe, easy, and reliable. I placed a total of two big orders with them and I have only praises for them. Not a single promblem has occured them. I plan on doing all my future business purchases with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-05-21

"Good seller. Was sent a defective chip at first ( was overnight as promised). Tech support in the IRC room was very helpfull in trying to diagnose this problem and give me ideas on what to do. RMA'ed my chip. Was a little bit of wait on the replacement chip due to running out of stock. Would have been better if there was an email or something sent out about it instead of having to go in and ask. After stock was replaced I got my chip overnighted to me (again as promised). Everything works fine now and will buy again from system-mods."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-05-18

"Very good company to buy from & awesome customer service. This was the third time I had bought from them and not one of them was a bad one. I highly recommend them because like I said their support is great; irc, phone, the scene. You are bound to get help on any of those right away. They also ship very fast. I would not buy from anyone other than System-Mods."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2004-05-17

"Paying $16 for 1-2 day shipping was a waste, it's been a week and I still haven't received my order. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
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Customer service being easy to reach
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Overall web site
Web site being easy to use
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Verified
2/5

2004-05-15

"Great company..but dont reply to emails and phone calls..had to go through there online tech to get my order processed and shipped..so i owe a big thank you to that tech..

Shipping sucked..there new shipper sucks..They ship Dhl now..and They just drop off at your door with out knocking..Worst part is..they totaly screwed my shipment up..shipped to wrong shipping center..so got a day late..so i paid for over night for nothing
"

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2004-05-15

"the chip came much, much faster than i thought. u just made a new best friend :)"

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Verified
4/5

2004-05-14

"I was very pleased with the Product I ordered from these guys and also the shipping was prompt. The only thing that bothered me about this transaction is that I requested FedEx 2nd day shipping and they used another company, DHL, which i had never heard of. I will say DHL was every bit as prompt in shipping this package as FedEx could have been, however I felt mislead because I deal with FedEx alot and really trust them with my packages, this is why i chose Fedex over another shipping method listed. Short of this one beef, however tiny, the transaction was flawless."

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N/A
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-05-14

"Placed order for Xecuter Pro 2.3b on Tuesday 5/11 9:15pm, got the chip Thursday 5/13 by 5:00pm (it was here when I got home from work)

Great service, I'll give 'em two thumbs up
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
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Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2004-05-12

"Ordered my chip on 4/11 and as I write this email today (5/12) it has not been shipped. I have attempted to contact the business through their "Contact Us" section (twice) and also via my personal email and haven't gotten a response via email yet. My credit card was charged immediately. Every time you call you get a voice recording at first. I decided to eventually stay on the line to talk to someone (as it instructs you to) and after ringing a few times, I got a voice mail. This call was made yesterday morning and I still have not heard back yet. I'm sure I will eventually get my shipment (KEEPING MY FINGERS CROSSED), I HOPE!!! If and when I get my shipment, correct and in working condition, I will gladly update this review to note that. I will still, however, be unhappy with the fact no one could at least contact me (phone or email) to tell me of an excuse for this.

Received the following email from "Nolga" after sending him/her one an hour after:

I would like to apologize about the ongoing delays regarding your order. We have been going through a transition and a move and i have personnaly been to busy getting our offices situated so in the process my custoemr service guys have not been doing what they were supposed to. Everything is going back to normal and our response times are being restored via email. As to the phone most times when all lines are busy it just keeps ringing everyone’s desk until either some one picks up if everyone is busy it sends them to voicemaill. Now as far as your order goes, it was shipped overnight via dhl. I hope you enjoy the product and give us another try some time in the near future. Your tracking # is ########## www.dhl-usa.com also here is a 15% discount coupon for any future purchase (********). Thank you very much for your business and patience.

Nolga

Hopefully everything will arrive soon. Will update when I receive it and make sure it works.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2004-05-11

"VERY GOOD SERVICE, i have been ordering for quite a while and have had NO prollms whatsoever!!! KEEP IT UP"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use