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Verified
5/5

2004-04-12

"i couldnt ask for anything better. system-mods offers the best customer servise and turn around in the scene. smt is the only place to get my business in the future and i wouldnt have it any other way. good work guys much respect"

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Variety of brands and products offered
Overall quality of ordering process
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Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
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Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2004-04-06

"Great Seller
Best Pricing , Fast shipping, Cheap Fedex Shipping and best of all you can actually speak to some one over the phone. The only mod site where that is available. I only shop here and recommend everyone else do so as well. They are the only modsite that is a company all the others are scamm sites and fly by night ops.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-02

"* Decent shipping time (2-3 weeks)
* Fantastic prices
* Great range of products
* Good customer service
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-03-19

"I placed this order on 01Mar2004. They charged my credit card on 04Mar2004. It is now 19Mar2004.

I have *NOT* received the product, they have not replied to numerous eMail queries, they do not answer their phone (I get an answering machine), and they do not return their voice messages.

STAY FAR AWAY FROM THEM; I THINK THEY'VE FLAKED OUT.
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
4/5

2004-03-19

"I purchased a Xecuter 2.3B LITE[+] and received it very shortly after the order. Great shipment! The one thing that bothers me is that I'm having a terribly hard time getting a response from the company for shipping information. I want to use their installation service but none of my e-mails have been returned. "

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
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Verified
5/5

2004-03-09

"Placed the order Sun, Feb 29th. Received shipping confirmation on Tuesday March 2nd. Arrived via FedEx 2-day on Thurs. March 4th. I was kind of worried about the order reading through these reviews, but they seemed 50/50, so I thought 'what do i have to lose'. They were also mentioned on techTV... so maybe that helped them pay attention to the orders that were coming in :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-03-08

"From my experience, System-Mods could have been faster with the shipment, but I believe it might have been my mistake by using my wife’s credit card although we have the same last name. With the help of some people in the Chat *which is highly talkative and informative* (JiVE) I was able to receive my order within a week. My advice would be to just hang out in their IRC Chan and just make sure nothing goes wrong or if you see they are slacking message an @. If you have the getup and go to stay current with your order it would be most beneficial for you to do so. Anyways the Xecutor 2.3 came in a Nicely bubble wrapped envelope with all parts carefully wrapped. I had no problems installing and everything works like a charm.

Thanks System-Mods. I will 100% order from you guys again. ps Thanks for responding so promptly Nolga.

Mike653
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-04

"Everything came as promised and on time. No complaints here."

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Verified
5/5

2004-03-02

"Hi Nolga,

The installation went perfectly right. The chip works great!! Thank you very much for your personal attention to my claim.

Listen everybody:
This guy Nolga really cares about his costumers. This company may do some mistakes (understandable since their high volumes), but who's perfect? Give them the oportunity to address what ever problem you may encounter, and you expectations will be exceded (at least they were on my case).

By the way: The chips are top quality!

I definetly will buy again with System Mods.

Regards to all,
CarlX
"

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Verified
5/5

2004-03-01

"I am very pleased with this company. I went through some misunderstanding with a backordered hard drive and it was cleared up instantly. Great people, easy to talk to, very informative. A+ Company!"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-01

"I ordered an Xecuter 2.3b Lite+ modchip on Thursday, February 26. I received the tracking number friday evening, so I expected the chip to actually leave with FedEx on monday. Much to my surprise, FedEx knocked on my door Saturday, February 28 with my pacakge. My modchip was securely wrapped in bubblewrap, everything was in perfectly good working condition, and in less than 30 minutes, my chip was installed, and working like a champ. I VERY STRONGLY recommend using System Mod Technologies to anyone looking for an awesome product at an awesome price. I will be ordering several more chips soon myself. Thanks for the awesome service SMT. I look forward to future business with you.

Adam - Order #29546
"

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Verified
1/5

2004-02-29

"Ordered a chip and recieved an incomplete order and have been waiting 2 months for the part. The employees don't really know what the other is doing so each inquiry into the problem has me repeating my problem from the beginning each time I try to contact. No returned emails or calls.
Very poor customer service and support.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
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N/A
Making decisions on their own
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Resolving problems
N/A
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N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-02-26

"Very poor service. No email support, answering machine on their main number, no one on the chat board helping out. Very frustrating!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-02-21

"this company sux when it comes to returns. i have a DOA executer 2.3 lite +. I have contacted them via their mirc channel two times.. only to be told that i have to fill out their rma information claim online. i did this.. originally....but when i got no response for 3 weeks i kept sending emails to all their divisions.. only to get ZERO responses....on the second contact through mirc i was told by an person that they lost their database around the time i filled it out... hmmm... so i did it again.. and still nothing for three dayz.....???!!!"

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Verified
5/5

2004-02-19

" Very happy with my purchase. They shipped my 2.3B Pro the same day I ordered it. The only issue I have overall with my 2.3B Pro is that it was made with an incorrect LTP connector, but this is not the fault of system-mods - plus I know if I call them they will ship a correct replacement part.

And while i'm getting that replacement part...I will definately be ordering a second x2!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
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N/A
Being knowledgeable
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Making decisions on their own
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Overall web site
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