Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2002-09-24

"I just want everyone to know that they can shop with confidence at TCWO. A friend recommended it to me, and I bought several things. I was thrilled with the products and service. I would recommend TCWO to everyone."

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2002-09-20

"I ordered $900 of products from them last Saturday and paid for FedEx 2-day shipping. It is now Friday, and as far as I know, it hasn't been shipped. I called them up yesterday and they said it was shipped and on its way yesterday. I called them today and they said that it wasn't shipped yesterday, but it was shipped and on its way today. wtf? They gave me a fedex tracking number and I tried it but it doesn't work. So far I'm not impressed, and rather angry.

- Tom
"

Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-20

"This company ROCKS!!! I've used newegg.com for awhile, and I am now leaning more to TCWO. I would like quicker notification of shipment and tracking via e-mail. In all, their prices, shipping and customer service is great! Try'em one time, and you will definitely be back for more!"

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-19

"TCWO was a pleasure to deal with. I had to replace a bad chip (MY bad... not TCWO) and Henry went above and beyond the call of duty to get it replaced quickly and even helped me save money on my new purchase. I love these guys! I'm a customer for life. Thanks!"

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-18

" My husband & I have ordered several products from TCWO, all have been outstanding. I have never had a problem with order tracking. I think they are the best online computer warehouse. I highly recommend them."

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-09-17

"I order many things from them and have never had any big issues. My only problem with them is that they do not tell you if an item is not in stock on their website. This is why I usually call in the order so I know right away. I have RMAed a couple of items and they usually have pretty quick turn around. The only think that would keep me from giving them 10 stars is that they have a limited selection and limited availibility. Other than that 9.5 Stars"

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2002-09-17

"Placed orders with four vendors on 7/17. TCWO order arrived on 7/23, third out of four. Had to phone to get order tracking number. Customer support was very helpful, but this information should be online. Overall a good experience, and their prices are very good too."

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-17

"This place could be THE BEST reseller on the web if they added
order tracking to their website.

Originally I went with newegg.com, who screwed up the billing info,
and so I cancelled my order.

So I did further research of the best prices of the top resellers
here on resellerratings.com, and came across these folks.
The price was unbelieveable, and the response and service
was fantastic. Ordered Fed-Ex next day delivery, and everything
went out smoothly, EXCEPT that I didn't received notification
that it was shipped untll the day after it had been shipped. And
unfortunately there's no web site tracking.

I called up, was on hold for about 2 minutes, and talked
to a real nice and knowledgeable guy. Got it squared away, and
got the tracking number.

This was an expensive item (18" LCD monitor), and a bit of a gamble
on my part. But I'll ABSOLUTELY use these folks again. They are superb.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-16

"These guys are the BEST. I've dealt with a lot of online sellers, and these guys are #1 by a long shot. No one else is even on the radar screen!!! #1 seller in the computer business!!!!"

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-14

"These guys are great. The best service I have ever had. They will get all my business forever.

Fast RMA process, unlike the egg guys.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-13

"This seller was great by any standard. I was notified of a possible delay in my order promptly. In the end, it was on time for me, anyway. Great people to deal with."

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-13

"Not only did this company beat out everyone;s prices, especially on AMD chips, but the shipping was great*, and packaging. TCWO just became the new supplier of My Local Union's computer hardware.. More retailers should take note* low prices yes* but swift customer service etc, is what gets the second purchase!!! ^ 5 to TCWO"

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-09-12

"THESE GUYS ROCK!!!! Placed an order, got it the next day. Got an email saying they had a screwup. But little did I, or the guy I talked to on the phone know, that 45 minutes after I had paid for the product, it was shipped. NEXT DAY DELIVERY WITH WESTERN UNION PAYMENT!!!! I dare any other company out there to do that. THAT'S SERVICE!!! Forget newegg, deal with these guys. THEY ROCK!!"

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

3/5

2002-08-27

"My second time ordering from TCWO first time no real complaints. 2nd time - I placed an order 8/22/02 for an OEM CPU and now its 8/27/02 and I have not received an email on when/if it was shipped out. Their website does not allow to view order status online. I'm sure they are swamped on OEM CPU's since AMD had a price cut but they need to communicate better if an order will be delayed."

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2002-08-27

"Some Good Some Bad! Great Products, Great Prices. The only problem is that they are out of stock half they time when you give the order, sometimes they dont even carry it anymore. The worst part is that they dont tell you about after you order it! So thats leads to my second issue they dont deliver it when you are expect it, so you wait. Pay for next day get it next week. They are Great for backing the products they sell, and that why I think they are a good company to buy from. If you don't mind waiting. "

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability